AT&T Business Network (ABN) Service

Section effective date: 19-Mar-2009

AT&T Business Network (ABN) Service is a fully integrated networking solution offering a single bill, contract and commitment across a comprehensive portfolio of Service Capabilities, including Long Distance Voice, Local Voice, IP, Packet, Private Line and Access.

The ABN Service Guide consists of the following Parts:

· Service Description

· Service Level Agreements

· Pricing

· Country-Specific Provisions

In addition, specified portions of the General Provisions apply.

Cross References

Service Description

Service Level Agreements

Pricing

Country-Specific Provisions

Service Description

SD-1.

General

SD-1.1.

Geographic Availability

SD-1.1.1.

Geographic Availability - Long Distance Voice Service Components

Section effective date: 25-May-2007

Long Distance Voice Service Capabilities are available at Customer Sites in the US Mainland, Hawaii, Puerto Rico, the US Virgin Islands, and Alaska to stations throughout the United States.

SD-1.1.2.

Geographic Availability - ABN Local Voice Service Components

Section effective date: 01-Dec-2004

ABN Local Voice Service Capabilities are available as described in applicable AT&T State Tariffs.

SD-1.1.3.

Geographic Availability - Packet Service Components

Section effective date: 19-Mar-2009

Packet Service Components are available as indicated in the Packet Service Component Geographic Availability Matrix:

Packet Service Component Geographic Availability Matrix
Service Component		US Mainland	HI/PR/USVI	Alaska*	Outside the US	Notes
US Domestic PVC		yes	yes	no	no
FRS Alaska Half-Channel PVC (grandfathered)		yes	no	no	no
US Local PVC		yes	no	no	no	<L>
Point-to-Multipoint PVC		yes	no	no	no
Bilateral PVC (grandfathered)		yes	yes	no	no
Global End-to-End PVC		yes	yes	no	yes	<GPVC>
Enterprise PVC		yes	yes	no	yes	<EPVC>
Back-Up PVC		yes	yes	no	yes	<BUPVC>
US Domestic Port		yes	yes	no	no
US Domestic Access Port		yes	yes	no	no	<HPV>
US Global Port (grandfathered)		yes	yes	no	no
Non-US Port		no	no	no	yes	<NUSP>
US Local Port		yes	no	no	no	<L>
US Local Access Port		yes	no	no	no
Port Monthly Surcharge		no	yes	no	no	<PSC>
Switch Diversity Options (SDOs)		yes	no	no	no
Notes:
*	Notwithstanding that certain Service Descriptions, Service Level Agreements and Pricing Tables in this Service Guide make reference to Service available in Alaska, no Packet Service Components are available under ABN in Alaska.
<BUPVC>	Back-Up PVCs are available in the same geographic locations as the primary PVCs with which they are associated.
<EPVC>	Enterprise PVCs are available in the countries for which Enterprise PVC pricing is provided in this Service Guide Title or in Customer’s Service Agreement.
<GPVC>	Global End-to-End PVCs generally are available between the country pairs (or within countries other than the US) for which End-to-End PVC pricing is provided in this Service Guide Title or in Customer’s Service Agreement. Actual availability (and available speeds) should be confirmed when an order is placed.
<HPV>	In Hawaii, Puerto Rico and USVI, a separate assessment of the availability of facilities is required prior to offering of services.
<L>	FRS US Local Ports and FRS US Local PVCs are available in those US LATAs for which the applicable State Tariff includes Local Frame Relay Service (also referred to as Regional Frame Relay Service). ATM US Local Ports, ATM US Local PVCs, and Transparent LAN Service are available in the US LATAs identified in the US Local ATM LATA Table.
<NUSP>	Non-US Ports are available in the countries for which Non-US Port pricing is provided in this Service Guide Title or in Customer’s Service Agreement.
<PSC>	A Port Monthly Surcharge applies to a US Domestic Port furnished in Hawaii, Puerto Rico or the US Virgin Islands when a PVC connects to a US Domestic Port furnished outside of that location. These Surcharges are not applicable to new Service Agreements effective on or after April 20, 2007.

SD-1.1.4.

Geographic Availability - MIS Service Components

Section effective date: 19-Mar-2009

MIS Service Capabilities are available at Customer Sites in the US Mainland, Alaska, Hawaii, Puerto Rico and US Virgin Islands.

SD-1.1.5.

Geographic Availability - Bandwidth Service Components

SD-1.1.5.1.

Geographic Availability - Private Line Service Components

Section effective date: 19-Mar-2009

Private Line Service Components are available as indicated in the Private Line Service Component Geographic Availability Matrices:

SD-1.1.5.1.1.

Geographic Availability Matrix - IOCs and IOC Features Associated with US Domestic IOCs

Section effective date: 19-Mar-2009

Geographic Availability Matrix - IOCs and IOC Features Associated with US Domestic IOCs
Service Component/ Feature	US Mainland IOCs+		US Domestic Off-Shore IOCs to HI/PR/USVI	US Domestic Off-Shore IOCs to Guam	US Domestic IOCs in Alaska
Inter-Office Channel	DS0 IOC FT1 IOC T1 IOC FT3 IOC T3 IOC OC-3 IOC OC-12 IOC T3 Premium IOC OC-3 Premium IOC OC-12 Premium IOC		DS0 IOC FT1 IOC T1 IOC T3 IOC OC-3 IOC* OC-12 IOC**	DS0 IOC FT1 IOC T1 IOC	No
Network Protection Capability	T1 IOC		No	No	No
Conditioning	DS0 IOC		No	No	No
Customer-Requested Echo Control	DS0 IOC		No	No	No
Enhanced Diversity Routing Option	T1 IOC FT3 IOC T3 IOC		T1 IOC T3 IOC	No	No
Enhanced Reliability Option	T1 IOC T3 IOC		No	No	No
Signaling Capability	DS0 IOC		No	No	No
Avoidance	DS0 IOC FT1 IOC		No	No	No
Custom Diversity	DS0 IOC FT1 IOC		No	No	No
Diversity	DS0 IOC FT1 IOC		No	No	No
Diversity and Avoidance	DS0 IOC FT1 IOC		No	No	No
Specified Routing and Avoidance	T1 IOC FT3 IOC T3 IOC		T1 IOC T3 IOC	No	No
T1-T3 Monitor	T1 IOC FT3 IOC T3 IOC T3 Premium IOC		No	No	No
Fiber-Only Routing	T1 IOC FT3 IOC		No	No	No
Notes:
+		Includes US Mainland IOCs to Canada and Mexico
*		Hawaii and Puerto Rico only
**		Hawaii only

SD-1.1.5.1.2.

Geographic Availability Matrix - PLS Service Components/Features Available at US Domestic AT&T POPs

Section effective date: 19-Mar-2009

Geographic Availability Matrix - PLS Service Components/Features Available at US Domestic AT&T POPs
Service Component/ Feature		POPs in US Mainland	POPs in HI/PR/USVI	POPs in Alaska	Notes
Access Connections		DS0 FT1 T1 FT3 T3 STM-1** OC-3 STM-4** OC-12 T3 Premium OC-3 Premium OC-12 Premium	DS0 FT1 T1 T3 OC-3* OC-12*	No
Function Connections		DS0 FT1 T1 FT3 T3 STM-1** OC-3 STM-4** OC-12 IOC T3 Premium IOC OC-3 Premium IOC OC-12 Premium IOC	DS0 IOC FT1 IOC T1 IOC T3 IOC	No
Intra-Office Cross-Connection		T1 IOC T3 IOC OC-3 IOC OC-12 IOC OC-3 Premium IOC T3 Premium IOC OC-12 Premium IOC	T1 IOC T3 IOC OC-3 IOC* OC-12 IOC**	No	<UDO>
SONET Multiplexing		OC-3 IOC OC-12 IOC OC-3 Premium IOC OC-12 Premium IOC	No	No	<UDO>
M-24 Multiplexing		T1 IOC	T1 IOC	No	<UDO>
M-28 Multiplexing		T3 IOC T3 Premium IOC	T3 IOC	No	<UDO>
M-30 Multiplexing		No	No	No
Inverse Multiplexing		No	No	No
T3 Transfer Arrangement		T3 IOC T3 Premium IOC	No	No	<UDO>
T3 Multiplexing		No	No	No
Facility Conversion		T1 IOC****	No	No
Rearrangement Charge		T1 IOC****	No	No
Analog/Digital Multi-Point		DS0 IOC	DS0 IOC	No	<UDO>
Sub-rate Data Multiplexing (SDM)		DS0 IOC	DS0 IOC	No	<UDO>
Primary Rate Interface		T1 IOC	No	No	<UDO>
Temporary Signaling Connection		T1 IOC	No	No	<UDO>
Notes:
*	Hawaii and Puerto Rico only
**	Hawaii only
***	For use with US Domestic Off-Shore IOC’s to Guam and US Mainland IOCs to Mexico
****	For use with US Mainland IOCs to Mexico
<UDO>	Available for use with US Mainland IOCs and US Domestic Off-Shore IOCs only unless otherwise indicated.

SD-1.1.5.1.3.

Geographic Availability Matrix - IOCs and IOC Features Associated with US Mainland IOCs to Canada or Mexico and with IOCs from Alaska to Canada

Section effective date: 19-Mar-2009

PLS Geographic Availability Matrix - IOCs and IOC Features Associated with US Mainland IOCs to Canada or Mexico and with IOCs from Alaska to Canada
Service Component/ Feature	US Mainland IOCs to Canada	US Mainland IOCs to Mexico	IOCs from Alaska to Canada
Inter-Office Channel	DS0 IOC FT1 IOC T1 IOC T3 IOC OC-3 IOC OC-12 IOC	DS0 IOC FT1 IOC T1 IOC T3 IOC STM-1 IOC STM-4 IOC	No
Network Protection Capability	No	No	No
Conditioning	No	No	No
Customer-Requested Echo Control	No	No	No
Enhanced Diversity Routing Option	No	No	No
Enhanced Reliability Option	No	No	No
Signaling Capability	No	No	No
Avoidance	No	DS0 IOC FT1 IOC T1 IOC	No
Custom Diversity	No	No	No
Diversity	DS0 IOC FT1 IOC T1 IOC	DS0 IOC FT1 IOC	No
Diversity and Avoidance	No	DS0 IOC FT1 IOC	No
Specified Routing and Avoidance	No	No	No
T1-T3 Monitor	No	No	No
Fiber-Only Routing	No	No	No

SD-1.1.5.1.4.

Geographic Availability Table for PLS to Canada or Mexico

Section effective date: 19-Mar-2009

Geographic Availability Table for PLS to Canada or Mexico *
Country		PLS to Canada or Mexico
Canada		Y
Mexico		Y
Notes:
*	Not all speeds and Service types are supported for every Country. Please consult International Service Channel Pricing - Schedules A and B

SD-1.1.5.2.

Geographic Availability - Access Channel Service Components

Section effective date: 19-Mar-2009

Access Channel Service Components are available as indicated in the Access Channel Service Component Geographic Availability Matrix:

Geographic Availability - Access Channel Service Components
Service Component	US Mainland Access Channels	US Domestic Off-Shore Access Channels in HI/PR/USVI	Access Channels in Alaska	Non-US Access Channels	Notes
Access Channel	VG Access Channel DS0 Access Channel T1 Access Channel T3 Access Channel OC-3 Access Channel OC-12 Access Channel TV Access Channel	VG Access Channel DS0 Access Channel T1 Access Channel T3 Access Channel OC-3 Access Channel OC-12 Access Channel TV Access Channel	No	DS0 Access Channel FT1 Access Channel Sub-E-1 Access Channel T1 Access Channel E-1 Access Channel T3 Access Channel OC-3 Access Channel STM-1 Access Channel OC-12 Access Channel STM-4 Access Channel	<FT1>
On-Net Access Channel	T1 Access Channel T3 Access Channel OC-3 Access Channel	T1 Access Channel T3 Access Channel	No	No
On-Net STSI	T1 Access Channel T3 Access Channel	No	No	No
STSI	OC-3 Access Channel OC-12 Access Channel	OC-3 Access Channel OC-12 Access Channel	No	No
Bridging	DS0 Access Channel	DS0 Access Channel	No	No
Clear Channel Capability	T1 Access Channel	T1 Access Channel	No	No
On-Net Clear Channel Capability	T1 Access Channel	T1 Access Channel	No	No
Conditioning	VG Access Channel	VG Access Channel	No	No
Customer Access Selection Charge	T1 Access Channel T3 Access Channel OC-3 Access Channel	T1 Access Channel T3 Access Channel OC-3 Access Channel	No	No
Customer-Selected AT&T POP	DS0 Access Channels T1 Access Channel T3 Access Channel OC-3 Access Channel VG Access Channel	DS0 Access Channels T1 Access Channel T3 Access Channel OC-3 Access Channel VG Access Channel	No	No
On-Net Customer-Selected AT&T POP	T1 Access Channel T3 Access Channel	T1 Access Channel T3 Access Channel	No	No
Secondary Channels	DS0 Access Channels	DS0 Access Channels	No	No
Signaling	VG Access Channel	VG Access Channel	No	No
Standard Data Jacks	VG Access Channel	VG Access Channel	No	No
Standard Digital Jacks	DS0 Access Channels T1 Access Channel	DS0 Access Channels T1 Access Channel	No	No
Standard Voice Jacks (6 Position Jacks) (50 Position Jacks) (Series Jacks)	VG Access Channel	VG Access Channel	No	No
Access Coordination Function	VG Access Channel DS0 Access Channels T1 Access Channel T3 Access Channel OC-3 Access Channel STSI OC-3 Access Channel OC-12 Access Channel STSI OC-12 Access Channel TV Access Channel	VG Access Channel DS0 Access Channels T1 Access Channel T3 Access Channel OC-3 Access Channel STSI OC-3 Access Channel OC-12 Access Channel STSI OC-12 Access Channel TV Access Channel	No	No
On-Net Access Coordination Function	T1 On-Net Access Channel T3 On-Net Access Channel T1 On-Net STSI Access Channel T3 On-Net STSI Access Channel	T1 On-Net Access Channel T3 On-Net Access Channel T1 On-Net STSI Access Channel T3 On-Net STSI Access Channel	No	No
Baseline Network Connection	T1	T1	No	No
Notes:
<FT1>	AT&T does not offer US Domestic FT1 Access Channels, FT1 Access Channel speeds may be obtained by purchasing a T1 Access Channel with M-24 Multiplexing.

SD-1.2.

Billing and Payment

Section effective date: 19-Mar-2009

Customer will receive a monthly on-line electronic bill for all locations billed to the same Main Billed Account. Alternate billing arrangements are available for a separate charge.

Cross References

P-4.1.1. Rate Table ABN-Gen: ABN General Charges

SD-1.3.

Maximum Locations

Section effective date: 19-Mar-2009

The maximum number of ABN service locations is 1,000.

SD-2.

Long Distance Voice

SD-2.1.

Long Distance Voice Access Arrangements

Section effective date: 01-Feb-2005

To use ABN Long Distance Voice Calling Capabilities, Customer must obtain access between the Customer Site at which the calls will originate (for outbound calling) or terminate (for inbound calling) and the AT&T POP. Such access may be a dedicated access facility provided by AT&T or a switched access line for which AT&T is the preferred long distance provider. The interface of a dedicated access facility at the AT&T POP must be at a speed of 1.544 Mbps (multiplexing may be used to connect non-1.544 Mbps facilities).

SD-2.2.

Long Distance Voice Service Components

SD-2.2.1.

Outbound Long Distance Direct Dial Calling Capability

Section effective date: 01-Dec-2004

Outbound Long Distance Direct Dial calls are long distance calls dialed by the calling party without using an AT&T operator or automated call processing system. Outbound Long Distance Direct Dial calls are billed to the Customer for the originating telephone number.

Cross References

P-4.3.1.4.1. Rate Table ABN-DLD: Domestic Long Distance, Interstate

P-4.3.1.4.6. Rate Table ABN-IOB: International Outbound

P-4.3.1.4.10. Rate Table ABN-IOB-MT: International Outbound, Mobile Termination

SD-2.2.2.

Toll-Free Calling Capability

Section effective date: 12-Dec-2007

Toll-Free calls may originate (a) from the US (or from Customer-designated NPAs within the US), (b) from Canada (or from Customer-designated NPAs within Canada), (c) from Mexico (or from Customer-designated Mexican Service Areas), and/or (d) from Customer-designated countries (other than Canada, Mexico, or the US) from which AT&T toll-free calling is available. For calls originated from the US or Canada, toll-free calls are dialed by the calling party using a Toll-Free Number. For calls originating outside the US or Canada, toll-free calls are dialed by the calling party using an International Freephone Number or using AT&T Direct Toll-Free calling. Toll-Free calls are billed to the Customer for the Toll-Free Number or International Freephone Number. This Service Guide doesn’t give any customer, assignee, or transferee any interest or proprietary right in any Toll-Free Service telephone number.

Cross References

P-4.3.1.4.27. Mexican Service Areas

P-4.3.1.4.26. Canadian Service Areas

SD-2.2.2.1.

Routing Arrangements

Section effective date: 15-Sep-2004

Each Toll-Free Number associated with Dedicated Toll-Free Calling Capability must have at least one routing arrangement. Each Toll-Free Number associated with Switched Toll-Free Calling Capability includes only one routing arrangement per AT&T billing account.

SD-2.2.2.2.

AT&T Direct Toll-Free Calling Capability

Section effective date: 15-Sep-2004

AT&T Direct Toll-Free Calling Capability is available for toll-free calls originating outside the US or Canada. The caller establishes a connection to an AT&T Direct Operator Service Center (OSC) by (a) dialing the AT&T Direct Access Code for the country from which the call is placed, (b) dialing a special number from selected hotels, US military bases or other locations, or (c) using a specially-designated AT&T Direct telephone. After connecting to the AT&T Direct OSC, the caller dials an AT&T Toll-Free Number. An AT&T Direct Toll-Free call will be billed only if the call is completed to the Toll-Free Number. The call begins when the connection to the AT&T Direct OSC is established, and ends when the call to the Toll-Free Number is terminated. The originating carrier may apply separate charges for access to the AT&T Direct OSC.

For each Toll-Free Number provisioned for AT&T Direct Toll-Free calling, Customer must designate the countries from which AT&T Direct Toll-Free calls may be placed. Customer may restrict calling from designated countries (even on a caller-paid basis) for any AT&T Toll-Free Number. Calls may be completed through the AT&T Direct OSC on a caller-paid basis to any AT&T Toll-Free Number, unless Customer has restricted caller-paid calls from that country.

Cross References

P-4.3.5.2. Rate Table ITF-AD-SC: AT&T Direct Toll-Free Service Charges

SD-2.2.2.3.

Toll-Free Number Administration

Section effective date: 15-Sep-2004

Responsible Organization (RespOrg)

Unless otherwise requested by Customer, AT&T will perform the function of RespOrg for Toll-Free Numbers associated with AT&T Toll-Free Calling Capabilities. AT&T may refuse to process a requested RespOrg change for a Toll-Free Number until all undisputed AT&T charges associated with that number are paid in full.

Assignment and Reservation of International Freephone Numbers

Customer authorizes AT&T to act as its agent in the procurement or management of International Freephone Numbers to permit the completion of AT&T Toll-Free calls originating in locations other than the US or Canada. AT&T may act on Customer's behalf to attempt to secure for Customer at least the same degree of portability with respect to such numbers as Customer enjoys under US law. Customer retains the right to act directly on its own behalf with regard to such matters.

Universal International Freephone Numbers

A Universal International Freephone Number is used to dial toll-free calls from certain countries other than the US or Canada using a single Universal International Freephone Number. Customer must reserve and install a Universal International Freephone Number for use with the Universal International Freephone Number Feature. To realize maximum coverage for calling from a country, Customer should maintain service with all available carriers within that country.

Cross References

P-4.3.1.5.1. Rate Table TF-ITF-MUC: International Toll-Free Minimum Usage Charges

SD-2.2.2.4.

Toll-Free Standard Features

Section effective date: 22-Sep-2006

Call Overflow

When all dedicated access trunks associated with a Toll-Free Number at a Customer Site are busy, Call Overflow diverts toll-free calls to a predesignated switched access routing arrangement serving the same Customer Site. Call Overflow is not available on the primary dedicated access trunks in a SAFER arrangement, or in conjunction with SAFER when Toll-Free Call Redirection Features are used.

Split Access Flexible Egress Routing (SAFER)

SAFER automatically routes toll-free calls to dedicated access trunks at an alternate terminating AT&T POP in the event of terminating network congestion affecting the AT&T POP at which the primary dedicated access trunk(s) are located. Customer must obtain dedicated access trunks between the Customer Site and the alternate terminating AT&T POP.

Toll-Free Multimedia Calling

Toll-Free Multimedia Calling is available on toll-free calls originating in the US Mainland or Canada and terminating in the US Mainland. Toll-Free Multimedia Calling enables Customer to add, on a call-by-call basis, digital capabilities for the transmission of data, as well as voice transmission, on a single Toll-Free Number. The digital call must originate from a BRI line. Toll-Free Multimedia Calling is available for termination on dedicated access facilities provisioned with the Primary Rate Interface (PRI) office function or on switched access provisioned with the Basic Rate Interface (BRI) office function.

Other Toll-Free Standard Features, Toll-Free Advanced Features (other than Routing Features) and NetPROTECT are not available with Toll-Free Multimedia Calling.

Toll-Free INformation FOrwarding-2 (INFO-2)

INFO-2 is available on toll-free calls originating in the US and terminating on dedicated access facilities provisioned with the Primary Rate Interface (PRI) office function. INFO-2 provides Customer-selected call number information (Calling Party Number, Billing Number, and/or Information Indicator (II) Digits) to Customer on a call-by-call basis via the INFO-2 Call Setup message or Facility Acknowledge message. Call number information will be provided to the extent such information is included in the call record provided to AT&T, if the AT&T POP is arranged to pass the appropriate information. Customer will always receive information advising if call number information is being received. ANI delivery charges apply if ANI is delivered, regardless of whether or not the call is answered.

Alternate Number Translation (ANT)

ANT is available on domestic calls to Toll-Free Numbers. ANT provides immediate alternate number translations whenever the normal translation process is unavailable to a dialed AT&T Toll-Free Number call. Customer must provide terminating numbers to be used in the alternate translation process from all originating calling areas. Changes to the ANT must be coordinated to correspond to changes to the Network Control Point (NCP). When the ANT is in use, Toll-Free Advanced Features will not be available.

One Number Calling

One Number Calling allows Customer to use a single Toll-Free Number for both interstate AT&T Toll-Free READYLINE Service and intrastate Toll-Free service provided by another provider.

Cross References

P-4.3.3.1. Rate Table TF-F: Toll-Free Standard Features

P-4.3.3.2. Rate Table TF-MM: Toll-Free Multimedia

SD-2.2.2.5.

Toll-Free Advanced Features

SD-2.2.2.5.1.

Routing Features

Section effective date: 15-Sep-2004

Routing Features enable Customer to route calls to different locations or different routing arrangements at the same location based on specified parameters. The Routing Plan Option allows unlimited use of Routing Features.

· Area Code Routing routes calls based on the Area Code (NPA) of the originating number.

· Country Code Routing routes calls based on the country from which the call is made (other than the US or Canada).

· Caller Recognition Routing routes calls based on the 10 digit Automatic Number Identification (ANI) of the originating number. Caller Recognition Routing cannot be used in conjunction with calls for which AT&T does not receive ANI.

· Exchange Routing routes calls based on the Area Code and local exchange (NPA-NXX) as reflected in the ANI of the originating number. Exchange Routing cannot be used in conjunction with calls for which AT&T does not receive ANI.

· Time Manager routes calls based on the time of day the call is made.

· Quick Call Allocator routes calls based on allocation percentages established by Customer.

Cross References

P-4.3.4.1.2. Rate Table TFAF-R: Routing Features

P-4.3.4.2.1. Rate Table TFAF-PC: Per Call Pricing

P-4.3.4.1.1. Rate Table TFAF-I: Installation Non-Recurring Charge

SD-2.2.2.5.2.

Announcement Features

Section effective date: 15-Sep-2004

Announcement Features enable Customer to route calls to different locations or different routing arrangements at the same location based on caller response to pre-recorded Customer announcements, or to provide announcements to callers.

· Call Prompter routes calls based on digits furnished by the caller via touch-tone selection in response to a voice menu or announcement. Customer must specify a default routing alternative for callers who input undesignated digits/codes or do not input a digit/code.

· Enroute Announcement provides an announcement at the beginning of a call, or at some other point in the call path, then immediately sends the call to the next routing element.

· Network Queuing Announcement places a call in a Network Queue and provides a customized or generic delay announcement until a termination at the Customer Premises is available to receive the call. Network Queuing must be used with the Next Available Agent Routing feature. A call will be disconnected if it remains in queue longer than the maximum time in queue (not to exceed 30 minutes).

· AT&T Speech Recognition routes calls based on digits furnished by the caller via spoken utterance or touch-tone selection in response to a voice menu or announcement. Customer must specify a default routing alternative for callers who input undesignated digits/codes or do not input a digit/code.

· Courtesy Response routes calls to a customized or generic terminating intercept announcement, based on routing parameters established using other Toll-Free Advanced Features.

· Enhanced Announcements provide information not strictly related to call routing or call completion. For example, Enhanced Announcements may contain marketing information about Customer, promotional announcements, or other customized content.

Cross References

P-4.3.4.1.3. Rate Table TFAF-A: Announcement Features

P-4.3.4.2.1. Rate Table TFAF-PC: Per Call Pricing

P-4.3.4.1.1. Rate Table TFAF-I: Installation Non-Recurring Charge

SD-2.2.2.5.3.

Call Redirection Features

Section effective date: 15-Sep-2004

Alternate Destination Routing (ADR)

ADR allows an incoming call to be redirected to a pre-defined alternate answering location(s) when there is a Ring No Answer and/or a busy condition at the primary location, or a failure of the AT&T Network.

ADR is available with Split Access Flexible Egress Routing (SAFER) at the primary and/or secondary location. If SAFER is at both primary and secondary locations and the primary location is unavailable, redirection is attempted using ADR to an alternate location. If that route is unavailable, the final redirection is attempted using SAFER to the secondary location. If SAFER is at the primary location only, an incoming call can only be redirected to one secondary location based on the detection of a busy condition.

Next Available Agent Routing (NAAR)

NAAR enables Customer to specify a sequence of additional answering locations within a Routing Plan to which calls can be routed if the primary answering location is busy or otherwise unavailable. Customer can establish and change the maximum number of calls allowed to complete at any answering location.

Transfer Connect

Transfer Connect permits AT&T toll-free calls to be redirected, after the call has been answered, to: (a) a Toll-Free Number, for termination in the US or Canada, (b) a POTS number for non-toll-free termination in the US Mainland or Hawaii, or (c) an AT&T Nodal Routing Number for AT&T nodal service termination in the US Mainland.

The party who receives the redirected call is the “Target Party”. When the call(s) is redirected to another AT&T Toll-Free Number and the Target Party is not Customer, Customer must obtain the prior written consent of the Target Party to accept the redirected call(s) from Customer using the AT&T service(s) to which the Target Party has subscribed.

In addition to the applicable feature charges, Customer will be billed applicable usage charges for the original toll-free call until Customer disconnects from the caller. For calls redirected to a number that is not an AT&T Toll-Free Number, an additional usage charge applies beginning when the connection is established with the Target Party and ending when the connection to the Target Party is disconnected.

· Speed Dial enables Customer to redirect calls without dialing the Target Party's complete telephone number using a unique 1 to 5-digit code. This capability is available for use on AT&T Transfer Connect-equipped Toll-Free Numbers with a maximum of 2,000 Speed Dial Codes per Toll-Free Number.

· Data Forwarding enables Customer to forward data from the redirecting party location to the Target Party location. The data is forwarded along with the redirected call and includes data generated by Customer at the redirecting party location. The Data Forwarding capability must be used in conjunction with AT&T Primary Rate Interface (PRI) and Integrated Services Digital Network (ISDN).

· Courtesy Transfer enables Customer to transfer the caller to the Target Party without remaining on the call.

· Consult and Transfer enables Customer to place the caller on hold, hear call progress tones (i.e., ringing or busy signal) and either transfer the caller to the Target Party without remaining on the call or terminate the redirection and return to the caller for further call handling.

· Conference and Transfer enables Customer to conference with the Target Party and the caller. Customer may consult with the Target Party prior to adding the caller to the three-way conference. Following the three-way conference, the caller may remain connected to Customer or to the Target Party. If the Target Party is busy or does not answer, Customer may return to the caller and may attempt another transfer.

Cross References

P-4.3.4.1.4. Rate Table TFAF-CR: Call Redirection Features

P-4.3.4.1.5. Rate Table TFAF-TC: Transfer Connect Features

P-4.3.4.2.1. Rate Table TFAF-PC: Per Call Pricing

P-4.3.4.2.2. Rate Table TFAF-PC-TC: Transfer Connect (Per Call Pricing)

P-4.3.4.1.1. Rate Table TFAF-I: Installation Non-Recurring Charge

SD-2.2.2.5.4.

Control Features

Section effective date: 19-Mar-2009

Route It!^® Platform

The Route It! Platform provides a graphical user interface that enables Customer to manage certain Toll-Free Advanced Features via a personal computer interface. A Route It! Customer must use the Route It! Platform to make such changes when available.

Toll-Free Routing Control

Toll-Free Routing Control enables Customer to change (a) the allocation percentages for the Call Allocator feature, (b) the maximum calls allowed parameter for the Next Available Agent Routing features, (c) the maximum calls in queue parameter for the Network Queuing features, or (d) the active routing plan for the Select Routing feature.

Select Routing

Select Routing enables Customer to establish and change up to six alternate routing plans (one active, five pending) per Toll-Free Number for future use. A non-recurring charge applies for each Select Routing plan activation performed by AT&T.

Cross References

P-4.3.4.1.6. Rate Table TFAF-C: Control Features

P-4.3.4.2.1. Rate Table TFAF-PC: Per Call Pricing

P-4.3.4.1.1. Rate Table TFAF-I: Installation Non-Recurring Charge

SD-2.2.2.6.

AT&T Intelligent Call Processing (ICP)

Section effective date: 15-Sep-2004

AT&T ICP enables Customer to route incoming calls to specified locations based on routing logic contained in a Customer Routing Point (CRP) located on the Customer Sites. The CRP must be connected to a pair of AT&T Signaling Transfer Points (STP) using the Common Channel Signaling System 7 (CCS7) interface. AT&T ICP will provide default routing options in the event that the CRP fails to respond with routing instructions within a specified period of time, or upon receipt of an error alarm from the CRP. Changes in routing parameters may be made: (a) directly by Customer in the CRP, (b) by Customer using the Route It! Platform, or (c) by AT&T.

Customer may cancel an order for AT&T ICP at any time prior to the original requested service date. No cancellation charge applies if the cancellation occurs more than 95 days prior to the original requested service date.

Cross References

P-4.3.4.3. Rate Table TF-ICP: Intelligent Call Processing (ICP)

SD-2.2.2.7.

AT&T Toll-Free Multi-Carrier Service

Section effective date: 15-Sep-2004

AT&T Toll-Free Multi-Carrier Service is available if Customer splits traffic on a Toll-Free Number among more than one carrier, provided at least 20% of Customer’s traffic is allocated to AT&T.

If AT&T is the RespOrg for a Toll-Free Number, AT&T will design and manage the routing of traffic for that Toll-Free Number to other interexchange carriers that provide service using the same Toll-Free Number ("Alternate Carriers"), to implement the following types of routing arrangements as selected by Customer:

· Establish a standing service arrangement with multiple service providers.

· Activate a previously stored alternate routing arrangement in the event of a service disruption.

· Activate an alternate routing arrangement upon Customer’s request.

Customer shall establish and maintain arrangements with Alternate Carriers to permit AT&T to route toll-free traffic to the Alternate Carriers, including adequate access between the Alternate Carrier's network and the Customer Site. Customer shall be responsible for resolving any service-related issues with the Alternate Carriers.

If another entity is the RespOrg for a Toll-Free Number, AT&T will provide service using that Toll-Free Number provided that AT&T has an appropriate arrangement with the other entity and at least 20% of Customer’s traffic is allocated to AT&T.

Alternate Carrier Allocation Options

AT&T Toll-Free Multi-Carrier Service provides the following Alternate Carrier allocations options, using LEC vertical feature capabilities:

· Percent Allocation: Routes to other carriers by percent of calls.

· Time of Day: Routes to other carriers based on time calls are made.

· Day of Week: Routes to other carriers based on day of week on which calls are made.

· Special Days: Routes to other carriers by dates.

· NPA: Routes to other carriers based on the area code of the originating number.

· NPA/NXX: Routes to other carriers based on the area code and exchange of the originating number.

· State: Routes to other carriers by state in which calls originate.

· LATA: Routes to other carriers by LATA in which calls originate.

· On/Off Switch: Activates an alternate call routing path.

Cross References

P-4.3.4.4. Rate Table TF-MC: AT&T Toll-Free Multi-Carrier Service

SD-2.2.3.

Calling Card Calling Capability

Section effective date: 26-May-2005

AT&T Calling Card calls include Operator-Dialed Calling Card calls and Customer-Dialed/Automated Calling Card calls. Also included are AT&T Direct (non-US to US) calls, AT&T Direct WorldConnect (non-US to non-US) calls, domestic (US to US) calls and International (US to non-US) calls. The rates, terms and conditions applicable to Directory Assistance and Operator Assistance calls completed using a Calling Card calls and AT&T Direct WorldConnect are as provided in the applicable AT&T Consumer Service Guide (http://serviceguide.att.com/ACS/ext/index.cfm), except that any provisions in the AT&T Consumer Service Guide requiring that Customer must be a residential customer do not apply. Calling Card calls are billed to Customer for the AT&T service under which the Calling Card is issued.

Cross References

P-4.3.1.4.14. Rate Table ABN-IOB-AD: International Outbound, AT&T Direct

SLA-3. AT&T CardPROTECT Fraud Protection

SD-2.2.4.

Special Handled Calls

Section effective date: 01-Dec-2004

Special Handled Calls include Long Distance Operator Assistance (including Collect, Billed-To-Third Number, Person-To-Person, Operator Dialed Direct, and Real Time Rated calls), Busy Line Verification and Busy Line Interruption. The rates, terms and conditions applicable to Special Handled calls are as provided in the applicable AT&T Consumer Service Guide (http://serviceguide.att.com/ACS/ext/index.cfm), except that any provisions in the AT&T Consumer Service Guide restricting Special Handled calls to residential numbers do not apply.

SD-2.2.5.

Long Distance Directory Assistance Capabilities

Section effective date: 01-Dec-2004

The rates, terms and conditions applicable to “00” INFO and Long Distance Directory Assistance calls are as provided in the applicable AT&T Consumer Service Guide (http://serviceguide.att.com/ACS/ext/index.cfm), except that any provisions in the AT&T Consumer Service Guide requiring that Customer must be a residential customer do not apply.

SD-2.2.6.

Telecommunications Relay Service

Section effective date: 01-Dec-2004

The rates, terms and conditions applicable to Telecommunications Relay Service (TRS) calls are as provided in the applicable AT&T Consumer Service Guide (http://serviceguide.att.com/ACS/ext/index.cfm), except that any provisions in the AT&T Consumer Service Guide requiring that Customer must be a residential customer do not apply.

SD-2.2.7.

AT&T NetPROTECT

SD-2.2.7.1.

AT&T NetPROTECT

Section effective date: 15-Nov-2009

AT&T NetPROTECT capabilities enable Customer to reduce the risk of Remote Toll Fraud.

Definitions

Covered Calls – international Outbound Long Distance Direct Dial calls from a CTS, international Operator Assistance calls from a CTS billed to the CTS location, and domestic toll-free calls to a CTS, not including BVoIP Toll Free Service and International Toll-Free Service.

· Customer Telephone System (CTS) - a Private Branch Exchange (PBX) or electronic key system or a Customer Site served by Centrex service that is (a) owned or leased (or in the case of Centrex, subscribed to) by Customer, (b) subject to Customer's direct control, (c) located in the US Mainland, Hawaii, Puerto Rico or the US Virgin Islands, and (d) not located in a Licensed Space Arrangement.

· Basic CTS – a CTS covered by NetPROTECT Basic.

· Plus CTS – a CTS certified by AT&T to be covered by NetPROTECT Plus.

· Premium CTS – a CTS certified by AT&T to be covered by NetPROTECT Premium (a Centrex location may not be a Premium CTS).

· Remote Toll Fraud - unauthorized Covered Calls made by remotely accessing a CTS, but not including calls made by, in collusion with, or as the result of the intentional acts (including the provision of information or assistance to unauthorized parties) of, Customer or its past or present employees, agents, vendors or independent contractors. A series of such unauthorized Covered Calls that arise from the same instance of a breach of CTS security comprise a single Remote Toll Fraud incident.

· AT&T Notification - a telephone call by AT&T to Customer to notify Customer of suspected Remote Toll Fraud.

· Customer Notification - a telephone call by Customer to the AT&T NetPROTECT Fraud Monitoring Center at 1-800-821-8235 (or such other telephone number designated by AT&T) to notify AT&T of suspected Remote Toll Fraud.

General NetPROTECT Requirements

Customer must immediately make a Customer Notification when it detects suspected Remote Toll Fraud. Customer will cooperate reasonably and promptly with AT&T’s investigation of suspected Remote Toll Fraud, including providing a written description of the means by which the Remote Toll Fraud occurred (if known), the changes made to the CTS to stop the Remote Toll Fraud, and any password(s) used to remotely access the CTS.

To make a claim under an AT&T NetPROTECT liability cap or liability waiver for Remote Toll Fraud not subject to AT&T Notification, Customer must (a) identify in writing any calls claimed to be Remote Toll Fraud within six months after the date of the AT&T bill that contains charges for such calls, and (b) establish (e.g., by way of call detail, station message detail recording system configuration documentation, etc.) that each call is Remote Toll Fraud.

To the extent the AT&T NetPROTECT liability cap or liability waiver reduces or eliminates any charges for which Customer otherwise would be liable, AT&T will have the right to pursue, on its own behalf, any claims Customer may have against third parties arising in connection with the associated Remote Toll Fraud.

AT&T NetPROTECT Basic

AT&T NetPROTECT Basic Service is available to all Customers including IP Flexible Reach, Voice DNA, and Remote Worker with Secure Voice Tunnel Option except those who are acting in the capacity of a reseller or wholesaler. AVOICS customers, IP Toll Free, International Toll-Free, Remote Worker without Secure Voice Tunnel Option, customers who provide Audio and/or Video Teleconference service, calls carried on an audio or video teleconference bridge, and Prepaid Card Providers are not covered by AT&T NetPROTECT Basic. NetProtect does not cover any fraud event that originates on or otherwise utilizes a non-covered service.

AT&T NetPROTECT Basic applies (at no charge) with respect to Covered Calls to or from a Basic CTS, unless Customer subscribes to AT&T NetPROTECT Premium or AT&T NetPROTECT Plus. Under AT&T NetPROTECT Basic, Customer’s liability is capped at $25,000 for charges for Remote Toll Fraud calls that commence before an AT&T Notification or a Customer Notification. The liability cap applies for a one time only Remote Toll Fraud incident, based on the combined charges at all Basic CTSs affected by such incident.

If Customer makes a Customer Notification with respect to a Remote Toll Fraud incident before AT&T makes an AT&T Notification, the liability cap will be reduced by 50% with respect to that incident. To be eligible for such liability cap reduction, Customer must (within six months after the Customer Notification) provide a written explanation of the means used to detect, and the changes made to the CTS to stop, the Remote Toll Fraud.

Customer is liable for all charges for Remote Toll Fraud calls that commence after an AT&T Notification or a Customer Notification.

AT&T NetPROTECT Plus

AT&T NetPROTECT Plus Service is available to all Customers including IP Flexible Reach, Voice DNA, and Remote Worker with Secure Voice Tunnel Option except those who are acting in the capacity of a reseller or wholesaler. AVOICS customers, IP Toll Free, International Toll-Free, Remote Worker without Secure Voice Tunnel Option, customers who provide Audio and/or Video Teleconference service, calls carried on an audio or video teleconference bridge, and Prepaid Card Providers are not covered by AT&T NetPROTECT Plus. NetProtect does not cover any fraud event that originates on or otherwise utilizes a non-covered service.

AT&T NetPROTECT Plus is a value-added Remote Toll Fraud protection and notification plan that applies with respect to Covered Calls to or from a Plus CTS. When AT&T certifies Customer’s CTS as a Plus CTS, Customer’s liability is initially capped at $2,000 for charges for Remote Toll Fraud calls that commence before an AT&T Notification or a Customer Notification. The liability cap applies once across all Plus CTSs affected by each Remote Toll Fraud incident. After each Remote Toll Fraud incident, the liability cap will be increased by $2,000.

When suspected Remote Toll Fraud is detected, AT&T will attempt to make an AT&T Notification and assist Customer's efforts to stop the suspected Remote Toll Fraud. AT&T will block all Covered Calls out of the Plus CTS until the problem has been isolated and corrected if Customer gave AT&T written authorization for such blocking at the time of service implementation. At any time during a suspected Remote Toll Fraud incident, AT&T will block all or a portion of Covered Calls out of the Plus CTS, at Customer’s request (if Customer did not provide written authorization for such blocking prior to the incident, Customer must send AT&T a written confirmation of such authorization within three hours after a verbal request). AT&T will restore blocked service at any time during the incident at Customer's request.

Customer is liable for all charges for Remote Toll Fraud calls that commence after an AT&T Notification or a Customer Notification. If a Remote Toll Fraud incident triggers application of the liability cap, the affected CTS will not be covered again by the liability cap until 30 consecutive days have passed without a subsequent Remote Toll Fraud incident affecting the same CTS.

Customer must provide the following information to the AT&T NetPROTECT Service Establishment Group to be eligible for the liability cap:

· a written list of all telephone numbers, both outbound and toll-free (if applicable), assigned to each Plus CTS location (the liability cap will not apply for usage associated with numbers not included on such list)

· a completed Customer profile form for each Plus CTS, describing the type of CTS, service configuration, calling volumes and patterns to foreign destinations

· current contact information (e.g., telephone number, electronic mail address, pager and PIN number, wireless telephone number and/or facsimile number) at which an authorized Customer representative can be contacted 24 hours per day, 7 days per week (such representative shall have the authority to take necessary action to stop suspected Remote Toll Fraud affecting the Plus CTS)

· immediate written updates to the information provided under this Section, signed by an authorized Customer representative

· description of any change to Plus CTS that could affect the security of the Plus CTS (to be provided before the change is implemented)

After the NetPROTECT Service Establishment Group has determined that Customer has satisfied all NetPROTECT Plus requirements, it will provide a CTS Certification package to Customer, which package will identify the service effective date that the specified CTS will be considered a Plus CTS. If the NetPROTECT Service Establishment Group determines that Customer has failed to satisfy the NetPROTECT Plus requirements, the NetPROTECT Service Establishment Group will advise Customer of the requirement(s) that have not been satisfied.

Customer must notify the AT&T NetPROTECT Service Establishment Group in writing thirty days prior to its date of discontinuance. If Customer replaces AT&T NetPROTECT Plus with AT&T NetPROTECT Premium, the nonrecurring charge for installation of AT&T NetPROTECT Premium will be reduced by the nonrecurring charges paid by Customer for installation AT&T NetPROTECT Plus.

NetPROTECT Premium

AT&T NetPROTECT Premium Service is available to all Customers including IP Flexible Reach, Voice DNA, and Remote Worker with Secure Voice Tunnel Option, except those who are acting in the capacity of a reseller or wholesaler. AVOICS customers, IP Toll Free, International Toll-Free, Remote Worker without Secure Voice Tunnel Option, customers who provide Audio and/or Video Teleconference service, calls carried on an audio or video teleconference bridge, and Prepaid Card Providers are not covered by NetPROTECT Premium. NetPROTECT does not cover any fraud event that originates on or otherwise utilizes a non-covered service.

AT&T NetPROTECT Premium is a value-added Remote Toll Fraud protection and notification plan that applies with respect to Covered Calls to or from a Premium CTS. When AT&T certifies Customer’s CTS as a Premium CTS, Customer is not liable for charges for Remote Toll Fraud calls that commence during the Protected Period for that Premium CTS.

The Protected Period for a Premium CTS is the period from the commencement of AT&T NetPROTECT Premium protection for the Premium CTS through two hours after any AT&T Notification or Customer Notification involving the Premium CTS. When the Protected Period has terminated as a result of an AT&T Notification or a Customer Notification, it will not recommence for the Covered Premium CTS in question until seven days after such termination (or until seven days after a subsequent AT&T Notification or Customer Notification that would have terminated the Protected Period if the Protected Period had been in effect for that Premium CTS).

The Protected Period does not include any period during which Customer has (a) failed to satisfy any of its responsibilities related to the Premium CTS or (b) failed to implement a restriction recommended by AT&T during an active Remote Toll Fraud incident. Any Remote Toll Fraud that involves a Premium CTS and that occurs when the Protected Period is not in effect for that Premium CTS will also be deemed not to have occurred during the Protected Period for any other Premium CTS involved in the same Remote Toll Fraud incident (regardless of whether the Protected Period otherwise would have been in effect for such Premium CTS).

Customer must comply with the following requirements to be eligible for the AT&T NetPROTECT Premium liability waiver:

· Customer must change all manufacturer's or vendor's default passwords on all Premium CTS equipment to a random password with a minimum of seven alphanumeric characters.

· Customer must protect all network test units and all remote maintenance ports, on all Premium CTS equipment by (a) requiring human intervention for external access to all such network test units and remote maintenance ports, (b) installing a security device that uses password encryption or a callback device, or (c) requiring use of a password that complies with the following password requirements:

o Passwords must be changed at least every three months.

o Passwords cannot be used more than once.

o Customer must be able to produce accurate, dated records of all passwords used and to whom these passwords were distributed.

o Passwords must be a minimum of seven characters in length.

o Passwords must be comprised of a minimum of three letters and a minimum of three numbers and/or special characters (such as #, !, or *).

o Passwords may not include sequential or repetitive numbers or letters that form common English words.

· Customer must block or prevent all call transfer capability external to each Covered Premium CTS by voice mail and auto attendant systems on each Covered Premium CTS except call transfer capability to another Covered Premium CTS.

· Customer must protect Direct Toll-Free System Access on each Covered Premium CTS by: (a) requiring human intervention for all external access, (b) installing a security device that uses password encryption or a callback device, or (c) utilizing single string security codes containing at least seven digits plus a secondary code of at least 4 digits (or another combination of codes that provides less than a 1 in 12,000 chance of dialing an authorized code number on a single, randomly dialed attempt).

· Customer must deactivate all trunk verification codes on each Premium CTS.

· Customer must provide a written list of all telephone numbers, both outbound and toll-free (if applicable), assigned to each Premium CTS location (the liability waiver will not apply for usage associated with numbers not included on such list).

· Customer must provide a written list of the PBX/Key System Model and Version, PBX/Key System Vendor and Maintenance Contact Number(s), Voice Mail Model, and Auto Attendant Model, as applicable.

· Customer must provide a completed Customer profile form for each Premium CTS, describing the type of CTS, service configuration, calling volumes and patterns to foreign destinations.

· Customer must provide current contact information (e.g., current telephone number, electronic mail address, pager and PIN number, wireless telephone number and/or facsimile number) at which an authorized Customer representative can be contacted 24 hours per day, 7 days per week (such representative shall have the authority to take necessary action to stop suspected Remote Toll Fraud affecting the Premium CTS).

· Customer must provide a completed network security certification form as provided by the AT&T NetPROTECT Service Establishment Group.

· Customer must provide immediate written updates to the information provided under this Section, signed by an authorized Customer representative.

· Customer must provide description of any change to Premium CTS that could affect the security of the Premium CTS (to be provided before the change is implemented).

· Customer must obtain all Toll-Free calling capability associated with a Premium CTS from AT&T.

· If the Premium CTS is connected by private line to any other CTS, such other CTS must also be a Premium CTS (except that a Premium CTS may be connected by private line to a CTS not located within the US Mainland, Hawaii, Puerto Rico or the US Virgin Islands, in which case the liability waiver does not apply to any usage charges for Remote Toll Fraud that accessed a Premium CTS on such private line).

· Customer must allow AT&T to connect Customer with Customer's CTS vendor or a qualified external organization that can work remotely with Customer to eliminate Remote Toll Fraud.

· Customer must either purchase or perform an annual security review of its equipment and including all adjuncts and incoming and outgoing trunks to determine what security measures are required to better secure Customer's network. Customer must provide a copy of the results of this review to the AT&T NetPROTECT Fraud Management Center for review. Customer must implement security recommendations of the AT&T NetPROTECT Fraud Management Center resulting from this review.

· Customer must permit AT&T to review Customer’s equipment configuration upon demand, on a random or spot check basis (no more than twice a year per CTS location). If Remote Toll Fraud occurs, another CTS review will be performed immediately to determine the cause of the Remote Toll Fraud.

· Customer must permit an AT&T representative to enter and conduct a contract compliance review of any Premium CTS location if requested to investigate suspected Remote Toll Fraud.

After the NetPROTECT Service Establishment Group has determined that Customer has satisfied all NetPROTECT Premium requirements, it will provide a CTS Certification package to Customer, which package will identify the service effective date that the specified CTS will be considered a Premium CTS. If the NetPROTECT Service Establishment Group determines that Customer has failed to satisfy the NetPROTECT Plus requirements, the NetPROTECT Service Establishment Group will advise Customer of the requirement(s) that have not been satisfied.

Customer must notify the AT&T Service Establishment Group in writing at least thirty days prior to the date of discontinuance. If Customer replaces AT&T NetPROTECT Premium with AT&T NetPROTECT Plus, all nonrecurring installation charges associated with AT&T NetPROTECT Plus will be waived.

As new methods of Remote Toll Fraud become apparent, AT&T periodically will inform Customer of such new methods and the recommended remedial action required of Customer to protect all Premium CTS locations. If Customer does not comply with these recommendations, the NetPROTECT Premium Liability Waiver will not apply with respect to any charges associated with such new methods of Remote Toll Fraud. Additionally, if Customer does not secure all Covered Premium CTS equipment against the new methods of Remote Toll Fraud, AT&T will not be obligated to continue AT&T NetPROTECT Premium Service.

Cross References

P-4.2.1. Rate Table NP-Plus: NetPROTECT Plus

P-4.2.2. Rate Table NP-Premium: NetPROTECT Premium

SD-2.2.8.

ABN Premier Bundle

Section effective date: 01-May-2009

ABN Premier Bundle is only available on line and includes Service Components from AT&T Business Network, AT&T Managed Internet Service, AT&T Business Voice over IP (VoIP) Services and AT&T Mobility Services (each an “ABN Premier Bundle Service”). The only Service Components available under the ABN Premier Bundle are those for which pricing is identified in Customer’s Service Agreement and the features, functions and options associated with such Service Components as set out in this Service Guide and AT&T Mobility Services (collectively, the “ABN Premier Bundle Service Components”). The terms of the Service Guide applicable to ABN Premier Bundle Service Components apply to the ABN Premier Bundle.

SD-2.2.9.

ABN Express Bundle

Section effective date: 01-May-2009

ABN Express Bundle includes Service Components from AT&T Business Network, AT&T Managed Internet Service, AT&T Business Voice over IP (VoIP) Services, AT&T Business in a Box and AT&T Mobility Services (each an “ABN Express Bundle Service”). The only Service Components available under the ABN Express Bundle are those for which pricing is identified in Customer’s Service Agreement and the features, functions and options associated with such Service Components as set out in this Service Guide and AT&T Mobility Services (collectively, the “ABN Express Bundle Service Components”). The terms of the Service Guide applicable to ABN Express Bundle Service Components apply to the ABN Express Bundle.

SD-2.2.10.

TeleBlock Service Provided by AT&T

Section effective date: 24-Mar-2009

TeleBlock® Service Provided by AT&T* is a network-based call screening and blocking feature to help Customer avoid calling numbers listed on various Do Not Call Lists.

*TeleBlock® is a registered trademark of Call Compliance, Inc.

SD-2.2.10.1.

Do Not Call Lists

Section effective date: 30-Jan-2009

The dialed number is screened against the Do Not Call List Customer selects using the standard interface with AT&T’s vendor. If a match is found, the call will not complete, and an announcement is provided back to Customer as a response.

In-House DNC List

An In-House DNC List is a database created and maintained by Customer listing numbers to be blocked using TeleBlock.

Allow/Override List

An Allow/Override List is a database created and maintained by Customer listing numbers to be permitted using TeleBlock even if number is on a Third-Party DNC List.

Third-Party DNC List

A Third-Party DNC List, including Federal and State do not call lists, is a database of information, provided and maintained by a third party listing numbers to be blocked using TeleBlock.

SD-2.2.10.2.

AT&T ISDN-PRI Access

Section effective date: 26-Mar-2009

AT&T PrimePlex ISDN-PRI or AT&T Nodal ISDN-PRI access is required for TeleBlock.

AT&T PrimePlex PRI

AT&T PrimePlex PRI access must be connected to a DMS or 5ESS switch using NI2 protocol.

AT&T Nodal ISDN-PRI

AT&T Nodal ISDN-PRI access must be connected to an AT&T 4ESS switch. Outbound calls from the specialized trunk group will be treated as long distance calls, even if they would otherwise be local. AT&T Nodal ISDN-PRI access for TeleBlock is not available for Sites in Texas and Minnesota.

For calls to the 541 area code using TeleBlock, a separate trunk group must be established and dedicated solely to carrying such calls. Failure to route calls to the 541 area code over this trunk group will result in the calls being completed without do-not-call screening. Outbound calls to area codes other than the 541 area code that are routed over the trunk used for the 541 area code also will be completed without do-not-call screening.

SD-2.2.10.3.

Calling Party Number

Section effective date: 30-Jan-2009

Customer must maintain with AT&T an accurate list of its calling party numbers (CPN) using the standard form with AT&T’s vendor and must send an accurate CPN on each call. If Customer does not send a CPN on a call that is on Customer’s list of CPN’s, the call will fail to complete.

SD-2.2.10.4.

911 Calls

Section effective date: 30-Jan-2009

In addition, 911 calls should not be placed over the AT&T ISDN-PRI access used for TeleBlock. Attempts to call 911 over facilities using TeleBlock may fail.

SD-2.2.10.5.

Toll-Free Numbers

Section effective date: 30-Jan-2009

TeleBlock is not intended for use with outbound calls to toll free numbers. TeleBlock will not block calls to toll-free numbers.

SD-2.2.10.6.

Volume Incentive Pricing (VIP) Program

Section effective date: 30-Jan-2009

The Volume Incentive Pricing (VIP) Program is available to any Customer who pre-register with AT&T and provide reasonable demonstrable evidence, satisfactory to AT&T, that it will make an average of at least one million (1,000,000) or more calls using TeleBlock per month over every three (3) consecutive calendar month period, excluding the first (1^st) month (the “Minimum Calling Requirement”). If Customer falls below the Minimum Calling Requirement, AT&T may upon notice revert the discounted pricing back to Standard Query pricing at the end of the calendar month in which such notice was sent.

Cross References

P-4.7.1. Rate Table SDN-TB-MC: TeleBlock Service Provided by AT&T

SD-2.2.10.7.

Ordering

Section effective date: 30-Jan-2009

Customer must submit a completed TeleBlock Service Order Form with AT&T’s Vendor for each location and associated billing telephone numbers and CPNs.

SD-2.3.

Long Distance Voice Ordering

SD-2.3.1.

Due Date of an Order; Delays and Expedites

Section effective date: 01-Feb-2005

AT&T will establish a Due Date after receipt of a Long Distance Voice service order. A change to a pending order by Customer may result in a change in the Due Date.

Customer Delay of a Due Date

Customer is required to be ready (including having all necessary site preparation work completed) by the Due Date of an order. If an order for a Long Distance Voice Service Component is delayed by Customer for more than 30 days beyond the confirmed Due Date, AT&T may cancel the order and bill the applicable Cancellation Charge, or commence billing for the Service Component as of the thirty-first day of such delay.

AT&T Delay of a Due Date

If an order for an Outbound Long Distance Voice Service Component is delayed by AT&T for more than 30 days beyond a confirmed Due Date, Customer may cancel the order prior to installation of the affected Service Component without liability for cancellation charges, except that Customer may not cancel an order if such delay is caused by:

· inaccurate or incomplete order information provided by Customer;

· non-compliance by Customer with AT&T’s site preparation requirements;

· third-party access providers;

· a Force Majeure Condition.

A delay in the Due Date of an order for a Toll-Free Service Component by AT&T is covered by the Toll-Free On-Time Provisioning SLA.

Expedite of a Due Date

Customer's request to advance the Due Date of an order will be accepted by AT&T when the request can be accommodated without delaying orders of other Customers. An expedite charge may apply.

Cross References

SLA-2.2. Toll-Free On-Time Provisioning SLA

SD-2.3.2.

Cancellation of an Order

Section effective date: 01-Dec-2004

Customer may cancel an order any time prior to the Due Date. A cancellation charge applies if Customer cancels an order for a Toll-Free Service Component using dedicated access facilities within 30 days prior to the Due Date, or an order for a Toll-Free Service Component using a switched access line at any time prior to the Due Date.

Cross References

P-4.1.1. Rate Table ABN-Gen: ABN General Charges

SD-2.3.3.

Disconnect Orders

Section effective date: 01-Dec-2004

To disconnect a Long Distance Voice Service Component, Customer must submit a disconnect order in writing using AT&T’s online form or AT&T’s designated alternative procedures. For Long Distance Voice Service Capabilities using dedicated access and for AT&T Toll-Free Multi-Carrier Service, recurring charges continue to apply for a period of 30 days from the date AT&T receives a disconnect order or until the disconnect date specified in the disconnect order, whichever is later Customer may delay or cancel a disconnect order without charge, at any time prior to the disconnect date, by submitting a written request using AT&T’s online form or AT&T’s designated alternative procedures.

SD-3.

Local Voice

Section effective date: 01-Dec-2004

The rates, terms and conditions applicable to AT&T Local Exchange Services are as provided in the applicable AT&T State Tariff.

SD-4.

AT&T Packet Services (APS)

SD-4.1.

APS Access Arrangements

Section effective date: 29-Feb-2008

To use APS, Customer must obtain access between each Customer Site and an AT&T POP, using clear channel digital dedicated access facilities obtained by Customer from AT&T or within the US only from another provider, or using another access arrangement supported by AT&T.

SD-4.1.1.

International Long Line Extension

Section effective date: 19-Mar-2009

International Long Line Extension (ILLE) allows Customers to access APS from countries where AT&T does not have a Frame Relay or ATM node. Access from a Customer Site in one of these countries to the AT&T Network in a country where AT&T operates a node utilizes international long line access circuits provisioned from a locally licensed service provider. ILLE is provided on an individual case basis in the countries specified below.

Country Availability for ILLE
		Notes
Albania		<EPVC>
Bahrain		<EPVC>
Bolivia		<EPVC>
Curacao		<EPVC>
Estonia
Kuwait		<EPVC>
Latvia
Lithuania
Macedonia		<EPVC>
Paraguay		<EPVC>
Serbia		<EPVC>
Sri Lanka		<EPVC>
Ukraine		<EPVC>
Uruguay		<EPVC>
Notes:
<EPVC>	ILLE available ICB from country site only to access Non-US FRS Enterprise PVC or Non-US ATM Enterprise PVC.

SD-4.1.2.

Dedicated Satellite Extension

Section effective date: 31-Mar-2009

Dedicated Satellite Extension (DSE) allows Customers to access APS from countries where AT&T does not have a Frame Relay or ATM node. Access from a Customer Site in one of these countries to the AT&T Network in a country where AT&T operates a node utilizes dedicated satellite extension access circuits provisioned from a locally licensed service provider. DSE is provided on an individual cases basis as specified below:

Country Availability for DSE
		Notes
Afghanistan
Bangladesh		<EPVC>
Brunei		<EPVC>
Burkina Faso
Chad
Congo, Democratic Republic of the (formerly Zaire)
Congo, Republic of the
Egypt
Gabon
Guinea, Republic of
Iraq
Ivory Coast
Jordan
Kenya
Lebanon
Madagascar
Malawi
Mali
Nepal		<EPVC>
Nigeria
Uganda
Zimbabwe
Notes:
<EPVC>	DSE available ICB from country site only to access Non-US FRS Enterprise PVC or Non-US ATM Enterprise PVC.

SD-4.1.3.

Network-to-Network Interconnection

Section effective date: 19-Mar-2009

In certain countries, a Customer Site may be connected to APS using Network-to-Network Interconnection (“NNI”). NNI extends the reach of APS by allowing a Customer Site to connect to the APS using a network connection provided by an approved Local Service Provider. NNIs may be used to extend the reach of APS to specific locations within a country where AT&T operates an AT&T POP or to allow a Customer Site to access APS at an AT&T POP in one country from another country where AT&T does not operate an AT&T POP.

Certain Features and/or SLAs may not be available when NNI is used to access APS.

When NNI is used to access APS, the Local Service Provider’s network edge will be either:

· a network edge that routes private IP traffic only and does not route Internet traffic (a “Private Edge”), or

· a network edge that routes private IP and Internet traffic.

NNI is provided as specified below:

NNI Country Access Table
AGN POP Country	Customer Site Country	Services Availability	Notes
China	China	Frame Relay, ATM & IPeFR/IPATM-I	<ICB>
Miami	Anguilla	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Antigua and Barbuda	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Aruba	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Bahamas	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Barbados	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Bermuda	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Cayman Islands	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Dominica	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Grenada	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Guadeloupe	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Haiti	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Jamaica	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Martinique	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Montserrat	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Netherland Antilles (aka Curacao)	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	St. Kitts and Nevis	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	St. Lucia	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	St. Martin (aka St. Marteen)	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	St. Vincent and The Grenadines	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Suriname	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Trinidad and Tobago	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	Turks and Caicos Islands	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami	British Virgin Islands	Frame Relay, ATM & IPeFR/IPATM	<ICB>
Miami or Panama	Costa Rica	Frame Relay, ATM & IPeFR/IPATM-I	<ICB>
Miami or Panama	Dominican Republic	Frame Relay, ATM & IPeFR/IPATM-I	<ICB>
Miami or Panama	El Salvador	Frame Relay, ATM & IPeFR/IPATM-I	<ICB>
Miami or Panama	Guatemala	Frame Relay, ATM & IPeFR/IPATM-I	<ICB>
Miami or Panama	Honduras	Frame Relay, ATM & IPeFR/IPATM-I	<ICB>
Miami or Panama	Nicaragua	Frame Relay, ATM & IPeFR/IPATM-I	<ICB>
Russia	Azerbaijan	Frame Relay & IPeFR	<ICB>
Russia	Belarus	Frame Relay & IPeFR	<ICB>
Russia	Georgia	Frame Relay & IPeFR	<ICB>
Russia	Kazakhstan	Frame Relay & IPeFR	<ICB>
Russia	Kyrgyzstan	Frame Relay & IPeFR	<ICB>
Russia	Ukraine	Frame Relay & IPeFR	<ICB>
Russia	Uzbekistan	Frame Relay & IPeFR	<ICB>
Notes:
<ICB>	NNI is provided ICB and is subject to individual confirmation.

SD-4.2.

APS Service Components

SD-4.2.1.

Overview of APS Service Components

Section effective date: 01-Dec-2004

The primary types of APS Service Components are Permanent Virtual Circuits (PVCs) and Ports.

PVC

A PVC provides connectivity within the AT&T network between two Customer Ports (except for Enterprise PVCs and Bilateral PVCs, which only connect to one Port). A symmetrical PVC is a two-way PVC that can transmit data simultaneously at the same speed in both directions. An asymmetrical PVC is a two-way PVC that can transmit data simultaneously at one speed in one direction and at another speed in the opposite direction. The Committed Information Rate (CIR) defines the minimum data transfer rate available between the two Ports logically connected by a PVC. The Committed Delivery Rate (CDR) defines the minimum data transfer rate available between a Port and the AT&T Packet Network logically connected by an Enterprise PVC.

Port

A Port provides the connection between a supported APS access arrangement and a PVC. The Port speed is the maximum rate for transmission of data through the Port.

Service Interworking Service Components

A PVC connecting a Port that uses the frame relay protocol and a Port that uses the asynchronous transfer mode protocol is referred to as a Service Interworking PVC. A Port that connects to a Service Interworking PVC is referred to as a Service Interworking Port. The rates, terms and conditions applicable to Frame Relay Service Components also apply to the comparable Service Interworking Service Components, except to the extent otherwise provided in this Service Guide or Customer’s Service Agreement. Service Interworking Service Components are considered a variation of ATM Service.

SD-4.2.2.

ATM Service Components

SD-4.2.2.1.

ATM PVCs

Section effective date: 01-Sep-2004

AT&T provides ATM PVCs in the form of Virtual Channel Connections (“VCC”) or Virtual Path Connections (“VPC”). VPCs differ from VCCs in that the AT&T Network switches the cells based on the value of the Virtual Path Identifier (“VPI”) field in the cell headers and masks the Virtual Channel Identifier (“VCI”) field in the cell headers. This allows Customer’s equipment to dynamically assign VCI fields within the VPCs. All Customer-managed VCCs within a provisioned Virtual Path should be of the same Class of Service as the Virtual Path.

ATM PVCs generally support three Classes of Service: Constant Bit Rate (CBR), Variable Bit Rate-Non Real Time (VBR‑NRT), and Variable Bit Rate-Real Time (VBR‑RT).

SD-4.2.2.1.1.

ATM US Domestic PVC

Section effective date: 10-Aug-2007

An ATM US Domestic PVC is a logical connection between two ATM Ports located in the US. ATM US Domestic PVCs are provided in symmetrical or asymmetrical configurations, except that ATM US Domestic PVCs in Alaska are provided only in symmetrical configurations.

Cross References

P-4.4.2.2.1. Rate Table ATM-PVC-US: ATM US Domestic PVCs

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.1.2.

ATM US Local PVC

Section effective date: 19-Mar-2009

An ATM US Local PVC is a logical connection between two ATM Ports located within a LATA included in the Local ATM LATA Table or as described in those US LATAs for which the applicable State Tariff Includes Local ATM Service (also referred to as Regional ATM Service). At least one Port on an ATM US Local PVC must be a US Local Port. US Local PVCs are provided only in a symmetrical configuration. AT&T State Tariffs are available at http://serviceguide.att.com/servicelibrary/business/ext/state_tariff_buss.cfm.

Cross References

P-4.4.2.2.3. Rate Table ATM-PVC-L: ATM Local PVCs

SD-4.2.2.2.4.2. Local ATM LATA Table

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.1.3.

ATM Point-to-Multipoint (PMP) PVC (grandfathered*)

Section effective date: 19-Mar-2009

A PMP PVC is a series of logical connections between a single ATM US Domestic Port (or ATM US Global Port), referred to as the root node port, and one or more ATM US Domestic Ports (or ATM US Global Ports), referred to as the leaf node ports. When Customer sends information through the root node port, identical copies of the information are transmitted to all the leaf node ports on the connection.

ATM PMP PVCs have a Constant Bit Rate (CBR) Class of Service. All ATM PMP PVCs in the same connection must have the same Committed Information Rate (CIR), and may communicate only in one direction, from the root node to leaf node.

ATM PMP PVCs may not be interconnected to any other kind of PVC, except by Customer-enabled interface. The same Port may be used to connect to both ATM PMP PVCs and other AT&T ATM PVCs, but ATM PMP PVCs are not available in networks that use Inverse Multiplexing for ATM (IMA) US Domestic Ports, Domestic Enterprise PVCs, or Service Interworking.

*ATM Point-to-Multipoint PVCs are no longer available for ordering as of May 15, 2005, except that any Customer who ordered ATM Point-to-Multipoint PVCs prior to May 15, 2005 may continue to order ATM Point-to-Multipoint PVCs until the expiration or termination of the Customer's Term Plan or contract for ATM Point-to-Multipoint PVCs in effect as of May 14, 2005.

Cross References

P-4.4.2.2.4. Rate Table ATM-PVC-PMP: ATM Point-to-Multipoint PVCs (grandfathered)

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.1.4.

ATM Bilateral PVC (grandfathered)

Section effective date: 01-Sep-2004

An ATM Bilateral PVC is a two-way half channel PVC that provides a logical connection between a US Global Port in the US and a two-way half channel PVC furnished by a non-US provider. (An ATM Bilateral PVC to Canada may connect to an ATM US Domestic Port rather than an ATM US Global Port.) ATM Bilateral PVCs are furnished in symmetrical or asymmetrical configurations (asymmetrical PVCs are available only where supported by the provider of the non-US half-channel).

ATM Bilateral PVCs are no longer available for ordering as of September 1, 2003, unless Customer ordered an ATM Bilateral PVC to Canada prior to September 1, 2003, in which case Customer may continue to order ATM Bilateral PVCs to Canada.

Cross References

P-4.4.2.2.5. Rate Table ATM-PVC-BL: ATM Bilateral PVCs (grandfathered)

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.1.5.

ATM Global End-to-End PVC

Section effective date: 01-Sep-2004

An ATM Global End-to-End PVC is a logical connection between two ATM Non-US Ports, or between an ATM Non-US Port and an ATM US Domestic or US Global Port. ATM Global End-to-End PVCs are available in symmetrical or asymmetrical configurations.

Cross References

P-4.4.1.2. Non-US Packet Pricing Table

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.1.6.

ATM Enterprise PVCs

Section effective date: 01-Sep-2004

An ATM Enterprise PVC is a logical connection between an ATM Port and the AT&T Network. ATM Enterprise PVCs are provided only in symmetrical configurations. ATM Enterprise PVCs enable Customer to route packets through the AT&T Network using IP addressing. ATM Enterprise PVCs support transmission of data between any two Ports connected to Enterprise PVCs assigned to the same virtual private network, as specified by Customer.

ATM Enterprise PVCs support four Classes of Service: one real-time class (RT Class) (not available in all countries), and three bursty data classes (Bursty High, Bursty Low and Best Effort Classes).

Cross References

P-4.4.2.2.7. Rate Table ATM-PVC-E: ATM Enterprise PVCs (US)

P-4.4.1.2. Non-US Packet Pricing Table

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.1.7.

ATM Back-Up PVCs

Section effective date: 01-Sep-2004

An ATM Back-Up PVC provides back-up transmission capabilities in the event of certain connectivity failures, as described under the APS Disaster Recovery Option.

Cross References

SD-4.2.5. APS Disaster Recovery Option (DRO)

P-4.4.2.2.9. Rate Table ATM-PVC-BU: ATM Back-Up PVCs

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.2.

ATM Ports

SD-4.2.2.2.1.

ATM US Domestic Port

Section effective date: 10-Feb-2006

An ATM US Domestic Port is an ATM Port in the US that connects to one or more US Domestic PVCs. A US Domestic Port may also connect to one or more other types of PVCs. Inverse Multiplexing for ATM (IMA) is available at Port speeds of 3.088, 4.632, 6.176, 7.720, 9.264, 10.808, and 12.352 Mbps. A US Domestic Access Port (where available) is bundled with a dedicated access line between the Port and the Customer Site, the access connection and the access coordination function.

Cross References

P-4.4.2.2.10. Rate Table ATM-P-US: ATM US Domestic & US Global Ports

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.2.2.

ATM US Global Port (grandfathered)

Section effective date: 01-Sep-2004

An ATM US Global Port is a Port in the US that connects to one or more ATM Bilateral PVCs. An ATM US Global Port may also connect to one or more other types of PVCs.

ATM US Global Ports are no longer available for ordering as of September 1, 2003, unless Customer ordered an ATM Bilateral PVC to Canada prior to September 1, 2003.

Cross References

P-4.4.2.2.10. Rate Table ATM-P-US: ATM US Domestic & US Global Ports

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.2.3.

ATM Non-US Port

Section effective date: 01-Sep-2004

An ATM Non-US Port is an ATM Port outside the US that connects to one or more ATM End-to-End PVCs or ATM Enterprise PVCs.

AT&T may discontinue providing an ATM Non-US Port upon one hundred twenty days written notice.

Cross References

P-4.4.1.2. Non-US Packet Pricing Table

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.2.4.

ATM US Local Port

Section effective date: 19-Mar-2009

An ATM US Local Port is an ATM Port in one of the states listed in the Local ATM LATA Table, or as described in those US LATAs for which the applicable State Tariff Includes Local ATM Service (also referred to as Regional ATM Service), that connects to one or more ATM US Local PVCs. An ATM US Local Port may also connect to one or more other types of ATM PVCs. An ATM US Local Access Port is bundled with a dedicated access line between the Port and the Customer Site. AT&T State Tariffs are available at http://serviceguide.att.com/servicelibrary/business/ext/state_tariff_buss.cfm.

Cross References

P-4.4.2.2.12. Rate Table ATM-P-LA: ATM US Local Access Ports

P-4.4.2.2.14. Rate Table ATM-P-LPIC: ATM US Local Port Interconnection Charge

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.2.2.4.1.

Local ATM LATA Table (grandfathered)

Section effective date: 20-Jul-2008

Local ATM LATA Table (grandfathered)
Service Region	LATA	State	Metropolitan Area
1	128	MA	Boston
1	130	RI	Providence
1	132	NY	New York
1	222	NJ	Delaware Valley
1	224	NJ	New Jersey (Northern)
1	228	PA	Philadelphia
1	234	PA	Pittsburgh
1	236	DC	Washington D.C. / N. VA.
1	238	MD	Baltimore
1	248	VA	Richmond
1	920	CT	Hartford
2	320	OH	Cleveland
2	324	OH	Columbus
2	336	IN	Indianapolis
2	340	MI	Detroit
2	356	WI	Milwaukee
2	358	IL	Chicago
2	922	OH	Cincinnati
3	422	NC	Charlotte
3	426	NC	Raleigh
3	434	SC	Columbia
3	438	GA	Atlanta
3	452	FL	Jacksonville
3	458	FL	Orlando
3	460	FL	Miami/Ft. Lauderdale
3	470	TN	Nashville
3	472	TN	Chattanooga
3	474	TN	Knoxville
3	476	AL	Birmingham
3	952	FL	Tampa
4	520	MO	St. Louis
4	524	MO	Kansas City
4	552	TX	Dallas
4	560	TX	Houston
5	628	MN	St. Paul
5	644	NB	Omaha
5	656	CO	Denver
5	660	UT	Salt Lake City
5	666	AZ	Phoenix
5	672	OR	Portland
5	674	WA	Seattle
6	722	CA	Oakland
6	722	CA	San Francisco
6	726	CA	Sacramento
6	730	CA	Los Angeles
6	732	CA	San Diego

SD-4.2.2.2.4.2.

Local ATM LATA Table

Section effective date: 20-Feb-2009

Local ATM LATA Table
Service Region	LATA	State
1	476	AL
1	526, 528, 530	AR
1	722, 724, 726, 728, 730, 732, 734, 736, 738, 740	CA
1	458, 460, 952	FL
1	438, 472	GA
1	358, 360, 366, 368, 370, 374, 376, 520, 634	IL
1	330, 332, 334, 336, 338, 358, 462, 922	IN
1	524, 532, 534	KS
1	922	KY
1	340, 342, 344, 346, 348	MI
1	520, 521, 522, 524	MO
1	422, 424, 426	NC
1	720, 721	NV
1	320, 322, 324, 325, 326, 328, 922	OH
1	526, 536, 538	OK
1	422, 434	SC
1	470, 472, 474	TN
1	540, 542, 544, 546, 548, 550, 552, 554, 556, 558, 560, 562, 564, 566, 568, 570	TX
1	350, 352, 354, 356	WI
2	666, 730	AZ
2	656	CO
2	132, 920	CT
2	228	DE
2	236	DC
2	834	HI
2	236, 238	MD
2	128	MA
2	628	MN
2	644	NE
2	222, 224	NJ
2	132	NY
2	672	OR
2	228, 234	PA
2	130	RI
2	660	UT
2	236	VA
2	672, 674	WA

SD-4.2.2.3.

Switched Virtual Circuits (SVCs) (grandfathered*)

Section effective date: 19-Mar-2009

An SVC is a temporary logical connection established on an on-demand basis between two or more US Domestic ATM Ports in the US Mainland, provided such Ports have been conditioned for SVCs. AT&T will provide Customer an OSI-NSAP address (20 byte SVC Calling Party Number) for each of Customer's SVC-conditioned Ports.

When Customer orders a Port to be conditioned for SVCs, Customer must select a maximum cumulative minutes the Port will be used to originate SVC calls per month (the SVC Usage Tier). SVC calls can be set up at any speed increment up to and including the contracted CIR. SVC call duration is measured in whole minute increments. If the average monthly SVC outbound usage for a Port over a six month period exceeds the SVC Usage Tier for that Port, the SVC Usage Tier for that Port will be adjusted prospectively to accommodate such higher level of usage. AT&T will notify Customer of the new SVC Usage Tier.

SVCs may not be interconnected to any PVCs, except by Customer-enabled interface. The same Port may be used to connect to both SVCs and AT&T ATM PVCs, but SVCs are not available in networks that use IMA US Domestic Ports, Enterprise PVCs, or Service Interworking.

SVCs may be established on a Point-to-Point (PP) basis or a Point-to Multi-Point (PMP) basis.

Point-to-Point SVCs

PP‑SVCs are provided only in a symmetrical configuration. PP‑SVCs support three Classes of Service: Constant Bit Rate (CBR), Variable Bit Rate-Non Real Time (VBR‑NRT), and Variable Bit Rate-Real Time (VBR‑RT).

Point-to-Multipoint SVCs

A PMP‑SVC is a series of logical connections between a single US Domestic ATM Port, referred to as the root node port, and one or more US Domestic ATM Ports, referred to as the leaf node ports, on an on-demand basis. When Customer sends information through the root node port, identical copies of the information are transmitted to all the leaf node ports on the connection.

PMP-SVC supports two Classes of Service: CBR and VBR-RT. All PMP-SVCs in the same connection must have the same Committed Information Rate (CIR), and may communicate only in one direction, from the root node to leaf node.

*ATM Switched Virtual Circuits are no longer available for ordering as of May 15, 2005, except that any Customer who ordered ATM Switched Virtual Circuits prior to May 15, 2005 may continue to order ATM Switched Virtual Circuits until the expiration or termination of the Customer's Term Plan or contract for ATM Switched Virtual Circuits in effect as of May 14, 2005.

Cross References

P-4.4.2.2.15. ATM Switched Virtual Circuits (SVCs) (grandfathered)

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

SD-4.2.3.

FRS Service Components

SD-4.2.3.1.

FRS PVCs

SD-4.2.3.1.1.

FRS US Domestic PVC

Section effective date: 10-Aug-2007

An FRS US Domestic PVC is a logical connection between two FRS Ports located in the US. FRS US Domestic PVCs are provided in symmetrical or asymmetrical configurations.

SD-4.2.3.1.2.

FRS Alaska Half-Channel PVC (grandfathered)

Section effective date: 10-Aug-2007

An FRS Alaska Half-Channel PVC is a two-way half-channel PVC that connects FRS US Domestic Ports between the US Mainland and Alaska. One of the FRS Alaska Half-Channel PVCs is furnished in the US Mainland and the other FRS Alaska Half-Channel PVC is furnished in Alaska. Together, the two FRS Alaska Half-Channel PVCs provide a logical connection between a FRS US Domestic Port located in the US Mainland and a FRS US Domestic Port located in Alaska. FRS Alaska Half-Channel PVCs are provided only in symmetrical configurations. Only the Half-Channel PVC located in the US Mainland is available with ABN. FRS Alaska Half-Channel PVCs cannot be ordered on or after October 20, 2003.

SD-4.2.3.1.3.

FRS US Local PVC

Section effective date: 01-Sep-2004

An FRS US Local PVC is a logical connection between two FRS Ports located within the same LATA, at least one of which must be an FRS US Local Port. FRS US Local PVCs are provided only in a symmetrical configuration. Intrastate FRS US Local PVCs (also referred to as Regional PVCs) are provided pursuant to applicable AT&T State Tariffs, which are available at http://serviceguide.att.com/servicelibrary/business/ext/state_tariff_buss.cfm.

Cross References

P-4.4.3.2.3. Rate Table FRS-PVC-L: FRS Local PVCs (Interstate)

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.2.3.1.4.

FRS Bilateral PVC (grandfathered*)

Section effective date: 28-Aug-2008

An FRS Bilateral PVC is a two-way half channel PVC that provides a logical connection between an FRS US Global Port and a two-way half channel PVC furnished by a non-US provider. (An FRS Bilateral PVC to Canada may connect to an FRS US Domestic Port rather than an FRS US Global Port.) FRS Bilateral PVCs are furnished in symmetrical or asymmetrical configurations (asymmetrical PVCs are available only where supported by the provider of the non-US half-channel).

*FRS Bilateral PVCs from the US to Costa Rica, Dominican Republic, El Salvador and Guatemala are no longer available for ordering as of August 28, 2008. If service from the US to Costa Rica, Dominican Republic, El Salvador and Guatemala are required, the Customer must purchase Global End-to-End PVCs.

FRS Bilateral PVCs from the US to Canada are no longer available for ordering as of August 28, 2008, except that only existing Customers who ordered FRS Bilateral PVCs prior to August 28, 2008 may continue to order FRS Bilateral PVCs until the expiration or termination of the Customer’s Term Plan or contract for FRS Bilateral PVCs in effect as of August 27, 2008.

Cross References

P-4.4.3.2.4. Rate Table FRS-PVC-BL: FRS Bilateral PVCs (other than Canada) - Grandfathered

P-4.4.3.2.5. Rate Table FRS-PVC-CAN: FRS Bilateral PVCs to Canada (grandfathered)

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.2.3.1.5.

FRS Global End-to-End PVC

Section effective date: 01-Sep-2004

An FRS Global End-to-End PVC is a logical connection between two FRS Non-US Ports, or between an FRS Non-US Port and an FRS US Domestic or US Global Port. FRS Global End-to-End PVCs are available in symmetrical or asymmetrical configurations.

Cross References

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.2.3.1.6.

FRS Enterprise PVCs

Section effective date: 01-Sep-2004

An FRS Enterprise PVC is a logical connection between an FRS Port and the AT&T Network. FRS Enterprise PVCs are provided only in symmetrical configurations. FRS Enterprise PVCs enable Customer to route packets through the AT&T Network using IP addressing. FRS Enterprise PVCs support transmission of data between any two Ports connected to Enterprise PVCs assigned to the same virtual private network, as specified by Customer.

Cross References

P-4.4.3.2.7. Rate Table FRS-PVC-E: FRS Enterprise PVCs

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.2.3.1.7.

FRS Back-Up PVCs

Section effective date: 01-Sep-2004

An FRS Back-Up PVC provides back-up transmission capabilities in the event of certain connectivity failures, as described under the APS Disaster Recovery Option.

Cross References

SD-4.2.5. APS Disaster Recovery Option (DRO)

P-4.4.3.2.9. Rate Table FRS-PVC-BU: FRS Back-Up PVCs

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.2.3.2.

FRS Ports

SD-4.2.3.2.1.

FRS US Domestic Port

Section effective date: 18-Feb-2006

An FRS US Domestic Port is an FRS Port in the US that connects to one or more US Domestic PVCs, Enterprise PVCs, or Global End-to-End PVCs. An FRS US Domestic Port may also connect to one or more other types of PVCs (except a Bilateral PVC to a country other than Canada). An FRS US Domestic Access Port (where available) is bundled with a dedicated access line between the Port and the Customer Site, the access connection and the access coordination function.

Cross References

P-4.4.3.2.10. Rate Table FRS-P-US: FRS US Domestic & US Global Ports

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.2.3.2.2.

FRS US Global Port (grandfathered*)

Section effective date: 28-Aug-2008

An FRS US Global Port is an FRS Port in the US that connects to one or more Bilateral PVCs (except if the only Bilateral PVCs connected to an FRS Port are Bilateral PVCs to Canada, the Port will be considered a US Domestic Port). An FRS US Global Port may also connect to one or more other types of PVCs.

*FRS US Global Ports are no longer available for ordering as of August 28, 2008. If service is required, the Customer must purchase FRS US Domestic Ports.

Cross References

P-4.4.3.2.10. Rate Table FRS-P-US: FRS US Domestic & US Global Ports

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.2.3.2.3.

FRS Non-US Port

Section effective date: 01-Sep-2004

An FRS Non-US Port is an FRS Port outside the US that connects to one or more FRS End-to-End PVCs or FRS Enterprise PVCs. FRS Non-US Port Rate Schedule A includes Type I and Type II Ports. Type I FRS Non-US Ports may connect to FRS End-to-End PVCs or FRS Enterprise PVCs. Type II FRS Non-US Ports may connect only to intra-country FRS End-to-End PVCs (i.e., FRS End-to-End PVCs that connect to other FRS Non-US Ports in the same country).

AT&T may discontinue providing an FRS Non-US Port upon one hundred twenty days written notice.

Cross References

P-4.4.1.2. Non-US Packet Pricing Table

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.2.3.2.4.

FRS US Local Port

Section effective date: 01-Sep-2004

An FRS US Local Port is an FRS Port in the US that connects to one or more FRS US Local PVCs. An FRS US Local Port may also connect to one or more other types of FRS PVCs. An FRS US Local Access Port is bundled with a dedicated access line between the Port and the Customer Site. FRS US Local Ports or US Local Access Ports (also referred to as Regional Ports or Regional Access Ports) are provided pursuant to applicable AT&T State Tariffs, which are available at http://serviceguide.att.com/servicelibrary/business/ext/state_tariff_buss.cfm.

Cross References

SD-4.2.4.

IP Virtual Circuits (IP-VCs)

Section effective date: 01-Sep-2004

An IP-VC provides the interconnection between Customer’s separate virtual private networks, at least one of which is outside the US. IP-VCs are provided only in a symmetrical configuration. When two virtual private networks have been interconnected by an IP-VC, they are considered a single virtual private network.

SD-4.2.5.

APS Disaster Recovery Option (DRO)

Section effective date: 09-Jun-2005

Under the APS Disaster Recovery Option (DRO), in the event of a failure external to the AT&T Packet network (such as a CPE failure, an access failure, or a catastrophic event) affecting a Customer Site covered by the DRO (the Primary Location), Customer can redirect traffic either to a pre-designated alternate Customer Site or to a pre-designated alternate Port serving the same Customer Site (in either case, the Secondary Location). APS DRO is available for all symmetrical PVCs provided by AT&T.

Customer and AT&T must jointly develop DRO scenarios. To develop a DRO scenario, Customer must provide the following DRO scenario information to AT&T:

· Primary network configuration for each covered PVC (normal mode)

· Secondary network configuration for each covered PVC (disaster mode)

· Contact information for at least three authorized Customer Designated Points of Contact (DPOCs), with passwords

· Priority order for activation of DRO for all covered PVCs

The covered PVC and the Port at the Secondary Location (including all associated access lines) must be installed and operational before the APS DRO can be provisioned. A DRO scenario cannot be activated until it has been provisioned and validated. Customer must keep the DRO scenario information up to date, and shall provide written confirmation to AT&T on a quarterly basis that the DRO scenario information is accurate and up to date .

Once a DRO scenario is in place, a Customer DPOC can activate the DRO scenario at any time by telephone request to the AT&T Business Continuity Recovery Center (BCRC). A DRO scenario (and associated Service Components) cannot be changed while in disaster mode.

Back-Up PVC

A Back-Up PVC provides Customer with the ability to recover from Primary Location isolation or failure. During activation, each PVC between Customer’s Remote Locations and the Primary Location is redirected to the Secondary Location. Each primary PVC must have an associated Back-Up PVC listed in the DRO scenario. The CIR of the Back-Up PVC must be the same as the CIR of the Primary PVC that it protects. Restriction: Due to system limitations, Back-Up PVCs can not be redirected to a secondary location within Canada.

To increase the CIR of a PVC protected by the DRO, the DRO scenario must be temporarily disabled while the CIR of the Back-Up PVC is increased to the same CIR as that of the PVC it protects. Before a Back-Up PVC is activated, the protected PVC is deactivated and is not available for use until the Primary network configuration is restored. When deactivation of the Back-Up PVC occurs, the Primary PVC is restored to its original configuration. During a Back-Up PVC activation, Customer remains responsible for all the charges associated with the Primary PVC because network capacity has been reallocated for use by the Back-Up PVC.

International End-to-End Frame Relay Customers that order a Back-Up PVC to connect to a Type II Port should be aware that the port type will change to a Type I Port if the Back-Up PVC terminates outside the country where the port is located.

Cross References

SD-4.2.2.1.7. ATM Back-Up PVCs

SD-4.2.3.1.7. FRS Back-Up PVCs

P-4.4.3.2.9. Rate Table FRS-PVC-BU: FRS Back-Up PVCs

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.2.6.

APS Switch Diversity Options

Section effective date: 01-Sep-2004

The APS Switch Diversity Options (SDOs) help protect Customer's APS network in the event of a failure at an AT&T POP. SDOs are available for US Domestic Ports, US Global Ports and US Local Ports.

Customer may designate one or more APS SDO Arrangements. Each APS SDO Arrangement includes up to three mutually exclusive groups of Ports. The total number of Ports in each APS SDO Arrangement may not exceed 1,000.

Changing the assignment of a Port from one APS SDO Arrangement to another is considered a disconnection of the existing SDO Port assignment and a new assignment of the Port to the new APS SDO Arrangement.

APS Switch Diversity

AT&T will provision each group of Ports in an APS Switch Diversity Arrangement to a different AT&T Packet switch or group of AT&T Packet switches. A Port may not be included in more than one APS Switch Diversity Arrangement.

APS POP Diversity

AT&T will provision each group of Ports in an APS POP Diversity Arrangement to a different AT&T POP or group of AT&T POPs. A Port may not be included in more than one APS POP Diversity Arrangement.

Cross References

P-4.4.2.2.16. Rate Table ATM-SDO: ATM Switch Diversity Options

P-4.4.3.2.12. Rate Table FRS-SDO: FRS Switch Diversity Options

SD-4.2.7.

Additional Administrative and Operational Functions

SD-4.2.7.1.

Testing Functions

Section effective date: 08-Apr-2005

Review of Communications System Test Results

At Customer's request, AT&T will review the results of tests of a communications system connected to an AT&T service. (Customer must provide the test results to AT&T.) Where appropriate, AT&T will recommend additional tests to be performed on the communications system.

Special Participative Design Review, Technical Analysis and Testing

At Customer's request, AT&T will participate with Customer in the design review, technical analysis and testing of an assembly of which APS is a part.

Customer-Directed Participative Testing

At Customer's request, AT&T will participate in the Customer-directed testing of an assembly of which APS is a part.

Tier III Analysis and Isolation of Customer-Reported Trouble

If the Customer requests that a Tier III technical engineer be dispatched to the Customer’s location to analyze and isolate a Customer-reported trouble, and the analysis discloses that the isolated trouble is one for which AT&T is not responsible, a Tier III Analysis and Isolation of Customer-Reported Trouble Charge will apply. Tier III Analysis and Isolation of Customer-Reported Trouble is only available within the Mainland (48 contiguous states and the District of Columbia), Hawaii, Puerto Rico, U.S. Virgin Islands and Guam.

Cross References

P-4.4.2.1.3. Rate Table APS-AOF: Administrative and Operational Functions

SD-4.3.

APS Ordering

SD-4.3.1.

Due Date of an Order

Section effective date: 08-Jun-2007

AT&T will establish a Due Date after receipt of a service order. A change to a pending order by Customer may result in a change in the Due Date.

Customer Delay of a Due Date

Customer is required to be ready (including having all necessary site preparation work completed) by the Due Date of an order. If an order for an APS Service Component is delayed by Customer for more than 15 days beyond the confirmed Due Date, AT&T may cancel the order and bill the applicable Cancellation Charge, unless Customer accepts billing for the Service Component as of the sixteenth day of such delay. A Due Date Change Charge applies if Customer delays such an order within three days prior to the Due Date.

AT&T Delay of a Due Date

A delay in the Due Date of an order by AT&T is covered by the APS On-Time Provisioning SLAs.

Expedite of a Due Date

Customer's request to advance the Due Date of an order will be accepted by AT&T when the request can be accommodated without delaying orders of other Customers. The Expedite is applicable to the Port and the Access. The PVC is not eligible for an Expedite. An Expedite Charge may apply, which will be charged only to the Access (not the Port).

Cross References

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.3.2.

Cancellation of an Order

Section effective date: 01-Sep-2004

Customer may cancel an order any time prior to the Due Date. If Customer cancels an order within 30 days prior to the Due Date, a cancellation charge applies.

Cross References

P-4.4.2.1.2. Rate Table ATM-O: ATM Ordering Charges

P-4.4.3.1.2. Rate Table FRS-O: FRS Ordering Charges

SD-4.3.3.

Change Orders

Section effective date: 19-Mar-2009

Change Orders For Which Full Installation Charges Apply

A change of the physical location of a Customer Site that requires a change to an existing Port is considered a disconnection of the existing Port and all associated PVCs, and an installation of a new Port and PVCs.

Change Orders For Which Change Charge Applies

A Change Charge applies to each order to change the speed of a Port or a PVC (i.e., CIR or CDR) after the service date of the Service Component.

Cross References

SD-4.3.4.

Disconnect Orders

Section effective date: 01-Sep-2004

To disconnect an APS Service Component, Customer must submit a disconnect order in writing using AT&T’s online form or AT&T’s designated alternative procedures. Recurring charges continue to apply for a period of 30 days (45 days for Global End-to-End PVCs and Non-US Ports) from the date AT&T receives a disconnect order or until the disconnect date specified in the disconnect order, whichever is later. Customer may delay or cancel a disconnect order without charge, at any time prior to the discontinuance date, in writing using AT&T’s online form or AT&T’s designated alternative procedures.

SD-5.

Managed Internet Service

Section effective date: 01-Sep-2009

AT&T Managed Internet Service (MIS) provides managed connectivity to the Internet through access facilities.

SD-5.1.

MIS Access Arrangements

Section effective date: 01-Sep-2009

To use MIS, Customer must obtain access between each Customer Site and an AT&T POP, using one of the following supported MIS Access Arrangements:

Dedicated Access

Dedicated Access, including Ethernet Access, consists of a dedicated access facility between the Customer Site and a designated AT&T POP.

Frame Relay Access

Frame Relay Access consists of a Frame Relay PVC between an AT&T Frame Relay Port and an MIS Port. (An inherent security risk exists with this arrangement since AT&T MIS and Frame Relay traffic from a single Frame Port can only terminate on a single customer router.) AT&T will provide, at no additional charge, the Frame Relay PVC (and, if the Customer Site is not associated with an existing Frame Relay Port, the Frame Relay Port) used for Frame Relay Access. For MIS Sites located in the US, Customer must provide the dedicated access facility from the Customer Site to the Frame Relay Port. Frame Relay Access is not available with MIS with Managed Router for MIS Sites located in the US.

ATM Access

ATM Access consists of an ATM PVC between an AT&T ATM Port and an MIS Port. AT&T will provide, at no additional charge, the ATM PVC (and, if the Customer Site is not associated with an existing ATM Port, the ATM Port) used for ATM Access. For MIS Sites located in the US, Customer must provide the dedicated access facility from the Customer Site to the ATM Port. ATM Access is not available with MIS with Managed Router for MIS Sites located in the US.

SD-5.2.

MIS Ordering

SD-5.2.1.

Customer Orders

Section effective date: 15-Dec-2005

For MIS Sites located in the US, AT&T and Customer will conduct a technical interview to develop the details of Customer’s order and determine the technical requirements for implementing Customer’s MIS. For MIS Sites located outside the US, AT&T personnel will review the order and contact Customer for any necessary information or clarification regarding Customer’s order. Customer must provide a valid Domain Name to AT&T for use with MIS. Customer may use an existing Domain Name already registered with another ISP or, if AT&T is to provide DNS Administration, a Domain Name that Customer plans to register with the ICANN Accredited Registrar database in its company name and identifying AT&T DNS servers for purposes of DNS resolution. For MIS Sites located in the US, AT&T will provide a Customer Confirmation Document (“CCD”) to Customer confirming the details of Customer’s MIS order. For MIS Sites located outside the US, the details are contained in Customer’s order. AT&T will begin provisioning MIS for Sites located in the US after Customer signs and returns the CCD to AT&T. AT&T will begin provisioning MIS for Sites located outside the US after AT&T receives Customer’s order containing all required information.

SD-5.2.2.

Disconnect Orders

Section effective date: 15-Dec-2005

To disconnect an MIS Service Component, Customer must submit a disconnect order in writing using AT&T’s online form, where available, or AT&T’s designated alternative procedures. Recurring charges continue to apply for a period of 30 days from the date AT&T receives a disconnect order or until the disconnect date specified in the disconnect order, whichever is later. Customer may delay or cancel a disconnect order without charge, at any time prior to the disconnect date, by submitting a written request using AT&T’s online form, where available, or AT&T’s designated alternative procedures.

SD-5.3.

MIS Billing

SD-5.3.1.

Service Activation Date

Section effective date: 19-Mar-2009

Billing for each MIS Service Component will begin on the Service Activation Date of that Service Component, unless Customer’s actions or omissions cause a delay of the Service Activation Date beyond its scheduled Service Activation Date, in which case billing will begin on the day after the scheduled Service Activation Date for such Service Component.

The Service Activation Date for a Service Component is the date on which the following connectivity criteria have been met:

The MIS Access Arrangement has been installed and tested to the Customer Site specified in the sales order form, and AT&T has verified that IP connectivity to the Internet exists.

If Customer has its own domain, Customer's domain has been registered by Customer with ICANN Accredited Registrar and any AT&T-supplied DNS administration and additional DNS servers are operational for Customer's domain.

For MIS with Managed Router, the AT&T CPE* has been correctly configured and installed at the Customer Site specified in the sales order form.

For other MIS Service Components, AT&T has verified that the Service Component is working.

*In some Customer contracts with AT&T, “AT&T CPE” is replaced by the term “AT&T Equipment.” For those contracts, reference to “AT&T CPE” in this Service Guide should be deemed to be a reference to “AT&T Equipment”.

SD-5.3.2.

MIS Billing Options

SD-5.3.2.1.

Flat Rate Billing

Section effective date: 01-Mar-2005

Customer contracts for a stated bandwidth and pays a fixed monthly fee.

SD-5.3.2.2.

Monthly Sustained Usage

Section effective date: 15-Dec-2005

AT&T measures monthly sustained usage for billing purposes as follows:

AT&T polls the MIS Port every five minutes and collects two data points, octets (units of data), in and out.

The data points are tracked over the course of the monthly billing cycle.

AT&T disregards the top 5% of the data points over a month, and bills Customer each month at the 95% level of usage.

SD-5.3.2.3.

Burstable Billing

Section effective date: 19-Mar-2009

Burstable Billing is available only with Access Channel (DS-1 or higher speed for MIS Sites located in the US) or ATM (DS-3 with a single PVC for MIS Sites located in the US) access methods and for MIS Sites located outside the US with Port speeds at 2 Mbps. The monthly Port charge is based on monthly sustained usage, subject to a minimum monthly charge based on the rate for the lowest port speed tier available to Customer.

SD-5.3.2.4.

Hi Cap Flex Billing

Section effective date: 24-Oct-2008

MIS Hi Cap Flex Billing is available with MIS Port speeds of 45 Mbps or higher for MIS Sites located in the US and Port speeds of 34/45 and 155 Mbps for MIS Sites located outside the US. Customer selects a minimum monthly bandwidth commitment for a fixed monthly charge, and pays an additional charge based on monthly sustained usage above that minimum commitment.

SD-5.4.

Service Types

SD-5.4.1.

MIS with Customer-Provided Router

Section effective date: 01-Dec-2004

Under MIS with Customer-Provided Router, Customer must (a) provide all CPE necessary to access MIS, (b) configure, install, manage, monitor, and maintain all such equipment, and (c) manage certain elements of its Internet access. Customer-provided equipment must conform to the specifications outlined in the AT&T MIS “Customer-Provided Router CPE Specifications and Policy” (available from AT&T upon request).

SD-5.4.2.

MIS with Managed Router

Section effective date: 31-Mar-2009

Under MIS with Managed Router and MIS with Managed Router Option 2, AT&T provides, configures, monitors, manages and maintains the CPE necessary to use MIS, which generally consists of a router and a diagnostic modem. Alternate CPE options may be available based on Customer’s Service requirements.

AT&T CPE Monitoring, Maintenance, and Management

AT&T has full management and operational control (including passwords) of the AT&T CPE. AT&T coordinates required software updates and configuration changes to AT&T CPE. AT&T technicians will work remotely with Customer to diagnose failures and determine if AT&T CPE should be replaced or repaired. For MIS Sites located in the US, AT&T provides Advanced Replacement Next Business Day support as needed for malfunctioning AT&T CPE. Customer installs delivered replacement AT&T CPE with telephone assistance from AT&T, as necessary. Alternatively, Customers may, if available at a specific location, choose to purchase a 4 hr maintenance response. The service will include necessary replacement CPE (as determined by AT&T) as well as assistance from the AT&T technician who will arrive on Customer’s site to facilitate the CPE replacement. AT&T reserves the right, at any time and at its sole discretion to substitute AT&T CPE (or any of its parts) with another functionally equivalent piece of hardware.

Implementation support

For MIS Sites located in the US, MIS with Managed Router and MIS with Managed Router Option 2 each includes on-line access to the MIS Implementation Planner, which provides detailed information about the installation and use of MIS. AT&T will help Customer prepare for installation and use of MIS by providing Customer Site configuration information to Customer and by registering Customer’s network numbers, domain names and routing information. AT&T will coordinate access line connection or ordering and installation and MIS testing.

Packet Filtering

MIS with Managed Router and MIS with Managed Router Option 2 for MIS Sites located in the US includes implementation and ongoing management of packet filtering tables in the AT&T CPE router based on a customized filtering plan jointly defined by AT&T and Customer. AT&T also makes requested changes to the filtering plan, provided that Customer may only request one change per week and such changes may only be requested and made during normal business hours.

Return of AT&T CPE

When Customer’s agreement with AT&T for the provision of the Service expires or it is terminated pursuant to its terms or when AT&T determines AT&T CPE is no longer needed for the provision of Service, Customer will, within 30 calendar days, return the AT&T CPE to AT&T at Customer’s expense. AT&T CPE must be in the same condition as originally installed, except for ordinary wear and tear. Customer will be liable for repair charges or then-current market value of any AT&T CPE that is damaged, lost, or not returned to AT&T by Customer.

SD-5.5.

MIS Service Components/Capabilities

Section effective date: 19-Jun-2009

MIS Port

An MIS Port provides the connection to the AT&T Network. The Port speed is the maximum rate for transmission of data through the Port.

AT&T Access Channels

AT&T Access Channels for MIS Sites located in the US are considered MIS Service Components only if provided under the AT&T MIS Local Access Combination option (where available). For MIS Sites located outside the US, AT&T coordinates the ordering, provisioning installation, and maintenance of, and bills the Customer for, the access channel from the local access provider.

Domain Name System (DNS) Administration

AT&T will host Customer’s IP addresses or domain names for up to 15 primary DNS zones (15 domain names per circuit or per each NxT1 circuit bundle), with a maximum of 150 Kb of Primary zone data, and up to 15 secondary DNS zones, with a maximum of 150 Kb of Secondary zone data. If Customer establishes its own primary DNS, AT&T will host secondary DNS only. Customer must pay to the registrar all domain registration fees related to provisioning and use of domain names. AT&T will not host domains that are not owned by Customer. Once Customer's DNS is established, Customer must self-administer its DNS for all existing zones using AT&T's web-based DNS Provisioning Tool, which permits Customer to view, add, delete or update its DNS records and add new domains. (Customer may not use the DNS Provisioning Tool to obtain IP block assignments.) AT&T also operates "resolving" or "caching" DNS servers that Customer may use for domain name look-ups by Customer's in-house systems (PCs, mail servers, etc.) connected to the Service. This domain name look-up service is only available if AT&T is providing primary DNS or primary and secondary DNS to Customer and if Customer does not have its own DNS server(s), and it may not be used by Customer’s spam detection software for querying spam block lists. For a separate charge, AT&T may provide additional DNS Administration in blocks of up to 15 additional Primary or Secondary DNS zones (up to maximum of 30 DNS zones in total) with a maximum of 150 Kb of zone data.

Customers may not make more than 150 DNS queries per minute averaged over 30 minutes and/or more than 600 DNS queries per minute during any 5-minute interval.

AT&T will only provide DNS Administration, including domain name look-ups, directly to Customer and not to downstream providers (including Internet Service Providers, Internet Access Providers, Application Service Providers and resellers) or to any third parties given access to Service by Customer.

Customers running their own DNS Servers or relying on third parties to host their forward domain names must use their or the third party’s DNS Servers for this purpose, and those Servers may not be configured to forward DNS queries to AT&T DNS Servers.

Customers running their own DNS Servers or relying on third Parties to run DNS Servers must ensure that the servers are configured to only answer queries from local, known and/or trusted sources (“Permitted Sources”). If AT&T determines that a Customer is operating what is commonly known as an Open DNS Resolver or open DNS Proxy which is one that answers queries from sources other than Permitted Sources, AT&T reserves the right to block at any time the affected traffic without any notice to the Customer. Customer will be required to reconfigure the DNS Servers to only answer queries from Permitted Sources.

Additional DNS

Provides Customers with administration of up to 15 additional DNS zones with a maximum of 150 Kb of Primary zone data. Customers may select Primary DNS or Secondary DNS. An additional monthly charge applies. Multiple orders of Additional DNS, for the corresponding monthly charge, are available.

Network Usage Reports

Customer will have online access to traffic summary reports that track access line utilization as a percentage of the available bandwidth. Daily graphical reports display the inbound and outbound traffic profile in 15-minute increments (except for usage-based circuits, for which 5-minute increments are displayed) and peak and average traffic statistics of the day. Weekly and monthly graphical reports display the inbound and outbound traffic profile, and peak and average traffic statistics, for the selected reporting period.

SD-5.6.

MIS Features

SD-5.6.1.

Outbound Mail Relay - Grandfathered*

Section effective date: 01-Sep-2007

Outbound Mail Relay includes a hosted Simple Mail Transfer Protocol (SMTP) Internet mail relay server dedicated to routing, and temporarily storing, outgoing (from Customer's site) Internet e-mail, if needed. Customer must ensure that no mailbox, software, password or ID provided to Customer by AT&T is shared.

*Outbound Mail Relay is no longer available for ordering as of September 1, 2007, except that any Customer who ordered Outbound Mail Relay prior to September 1, 2007 may continue to order Outbound Mail Relay until the expiration or termination of the Customer’s Term Plan or contract for ABN Advantage in effect as of August 31, 2007.

SD-5.6.2.

MIS with Network Co-Location Service (NCS)

Section effective date: 01-Mar-2005

MIS with NCS provides Customer with use of a pre-built rack within an AT&T-designated AT&T POP and a direct connection from a router in such rack to the AT&T Network. Customer is required to provide, install, manage, and maintain the router. MIS with NCS includes the MIS Port, use of a pre-installed 23" rack, the choice of either 6 DS-1s or 6 E1s, or 2 DS-3s, or 2 OC-Xs or 2 ETS cables to the AT&T-designated point of interface (including installation), dual 30 AMP power DC power feeds, secured building access, heating, ventilation, and air conditioning, and an interconnection to other AT&T IP or APS Service Components. Customer is responsible for providing cabling within the rack, an inverter (if required) to convert DC power to AC power, an uninterruptible power supply (if required) and a local POTS line (if ordering On Site Assistance, also referred to as Tier 1 Support). Customer must be on-site to receive its equipment at the AT&T POP.

SD-5.6.3.

MIS in Non-traditional Space (NTS)

Section effective date: 01-Mar-2005

Customer may connect to MIS Ports at AT&T access routers in certain co-location centers that are neither owned nor managed by AT&T. Customer must have a collocated router in the same co-location center. Customer is responsible for ordering the cross-connection in the co-location center from Customer's router to the AT&T access router, and paying all associated fees charged by the co-location center.

SD-5.7.

AT&T Security Services

SD-5.7.1.

General

Section effective date: 01-Dec-2004

AT&T Security Services are for use in conjunction with AT&T-approved Internet connections to Customer's network. AT&T Security Services do not monitor any other Internet connections that Customer may establish. Multiple Internet connections, unless protected by additional security measures, may decrease overall network security. Customer is responsible for its own security policy and security violation response procedures.

Customer will appoint qualified personnel to act as the Customer Security Liaison with AT&T security personnel with respect to AT&T Security Services.

SD-5.7.2.

AT&T Managed Firewall Services (MFS)

Section effective date: 01-Dec-2004

AT&T MFS includes:

· Installation of MFS equipment and or software at the Customer Site. AT&T owns (or licenses) AT&T CPE and software provided as part of MFS, and AT&T may remove, replace or update AT&T CPE and software, as it deems appropriate.

· Monitoring of the MFS system 24 hours per day, 7 days per week for predefined events that may indicate a security violation or unauthorized connection.

· Maintenance of all MFS Components at the Customer Site (standard maintenance provides next business day support).

· Maintenance and updating of MFS system configuration in accordance with Customer-selected options.

· Assistance to Customer Security Liaison in planning and executing any MFS configuration changes when a critical security incident occurs.

AT&T may change the AT&T MFS configuration or disconnect Customer from the Internet without notice upon occurrence of high priority security events. AT&T will inform Customer about any such actions as soon as reasonably possible thereafter.

SD-5.7.2.1.

AT&T Managed Firewall Service-Server Based (MFS-SB)

Section effective date: 19-Mar-2009

AT&T MFS-SB is available only at Customer Sites using MIS with Managed Router, with AT&T Access Channels at speeds of 45 Mbps and lower. AT&T MFS-SB is available with Burstable Billing, provided the screening router has an Ethernet interface. Customer must maintain an MIS with Managed Router arrangement, including an on-site filtering router with an Ethernet connection and a corresponding internal Ethernet LAN.

SD-5.7.2.2.

AT&T Managed Firewall Service-Router Based (MFS-RB)

Section effective date: 19-Mar-2009

AT&T MFS-RB is available only at Customer Sites using MIS with Managed Router, with AT&T Access Channels at speeds of 1.544 Mbps and lower.

SD-6.

AT&T Bandwidth Services

SD-6.1.

General - BWS

Section effective date: 19-Mar-2009

BWS enables the transmission of voice and data via terrestrial or extraterrestrial media (e.g., digital microwave radio, satellite or fiber optic facilities) over Inter-Office Channels (IOCs) and Access Channels.

SD-6.1.1.

PLS Channels

SD-6.1.1.1.

US Domestic Inter-Office Channels

SD-6.1.1.1.1.

US Mainland IOCs

Section effective date: 28-Dec-2007

A US Mainland IOC is furnished between two AT&T POPs located in US Mainland, including between an AT&T POP and either an AT&T Gateway or an Inland Pricing Point (IPP).

Cross References

SD-1.1.5.1.1. Geographic Availability Matrix - IOCs and IOC Features Associated with US Domestic IOCs

SD-1.1.5.1.2. Geographic Availability Matrix - PLS Service Components/Features Available at US Domestic AT&T POPs

SD-6.3.3. Notice of Discontinuance

P-4.5.2.2.1.1. City Pair Pricing - Schedule A Links

P-4.5.2.2.1.2. Rate Table PLS-IOC-DOM-A: US Mainland Domestic IOCs - Schedule A

P-4.5.2.2.1.3. Rate Table PLS-IOC-DOM-B: US Mainland Domestic IOCs - Schedule B

P-4.5.2.2.1.4. Rate Table PLS-IOC-P: IOC Premium

P-4.5.2.2.2.1. Rate Table PLS-IOC-HP: US Domestic Off-Shore IOCs to Hawaii, Puerto Rico and US Virgin Islands

P-4.5.2.2.2.2. Rate Table ABN-IOC-GU: US Domestic Off-Shore IOCs to Guam

P-4.5.2.3.13. Minimum Payment Period and Termination Charges

SD-6.1.1.1.2.

US Domestic Off-Shore IOCs to Hawaii, Puerto Rico, the US Virgin Islands and Guam

Section effective date: 28-Dec-2007

A US Domestic Off-Shore IOC to Hawaii, Puerto Rico, the US Virgin Islands or Guam is furnished between an AT&T Gateway or AT&T IPP and one of these off-shore locations. A US Domestic Off-Shore IOC to Guam is furnished between an AT&T Gateway or AT&T IPP and the POP of a designated service provider in Guam. Customer must separately purchase an AT&T IOC from the AT&T Gateway or AT&T IPP to another AT&T POP or an access line from the AT&T Gateway or AT&T IPP to Customer’s Site.

Cross References

SD-1.1.5.1.1. Geographic Availability Matrix - IOCs and IOC Features Associated with US Domestic IOCs

SD-1.1.5.1.2. Geographic Availability Matrix - PLS Service Components/Features Available at US Domestic AT&T POPs

SD-6.3.3. Notice of Discontinuance

P-4.5.2.2.2.1. Rate Table PLS-IOC-HP: US Domestic Off-Shore IOCs to Hawaii, Puerto Rico and US Virgin Islands

P-4.5.2.2.2.2. Rate Table ABN-IOC-GU: US Domestic Off-Shore IOCs to Guam

P-4.5.2.3.13. Minimum Payment Period and Termination Charges

SD-6.1.1.2.

International Service Channels

SD-6.1.1.2.1.

US Mainland IOCs to Canada and Mexico

Section effective date: 28-Dec-2007

A US Mainland IOC to Canada or Mexico is furnished between an AT&T POP located in US Mainland and either an AT&T Gateway or an AT&T Point-of-Connection (POC) with the carrier in Canada or Mexico.

Customer must separately purchase connecting service from the AT&T Gateway or the AT&T POC to Customer’s Site in Canada or Mexico either from AT&T or from another provider in Canada or Mexico, respectively. Another provider’s service in Canada or Mexico is subject to the rates and regulations of the carrier in Canada or Mexico, respectively.

Cross References

SD-1.1.5.1.3. Geographic Availability Matrix - IOCs and IOC Features Associated with US Mainland IOCs to Canada or Mexico and with IOCs from Alaska to Canada

SD-6.1.1.2.2.1. POCs for US Mainland IOCs to Canada

SD-6.1.1.2.2.2. POCs for Service to Mexico

SD-6.3.3. Notice of Discontinuance

P-4.5.2.2.3.1. Rate Table ABN-IOC-CMA: US Mainland IOCs to Canada and Mexico - Schedule A

P-4.5.2.2.3.2. Rate Table PLS-IOC-CMB: US Mainland IOCs to Canada and Mexico - Schedule B

P-4.5.2.3.13. Minimum Payment Period and Termination Charges

SD-6.1.1.2.2.

POCs

SD-6.1.1.2.2.1.

POCs for US Mainland IOCs to Canada

Section effective date: 19-Mar-2009

POCs for US Mainland IOCs to Canada
POC	DS0 and FT1 IOCs	T1 IOCs	T3 IOCs	OC-3 IOCs	OC-12 IOCs