AT&T Business Network (ABN) Service

Section effective date: 01-Dec-2004

AT&T Business Network (ABN) Service is a fully integrated networking solution offering a single bill, contract and commitment across a comprehensive portfolio of Service Capabilities, including Long Distance Voice, Local Voice, IP, Packet, Private Line and Access.

The ABN Service Guide consists of the following Parts:

· Service Description

· Service Level Agreements

· Pricing

· Country-Specific Provisions

In addition, specified portions of the General Provisions apply.

Cross References

 Service Description

 Service Level Agreements

 Pricing

 Country-Specific Provisions

Service Description

SD-1.

General

SD-1.1.

Geographic Availability

SD-1.1.1.

Geographic Availability - Long Distance Voice Service Components

Section effective date: 25-May-2007

Long Distance Voice Service Capabilities are available at Customer Sites in the US Mainland, Hawaii, Puerto Rico, the US Virgin Islands, and Alaska to stations throughout the United States.

SD-1.1.2.

Geographic Availability - ABN Local Voice Service Components

Section effective date: 01-Dec-2004

ABN Local Voice Service Capabilities are available as described in applicable AT&T State Tariffs.

SD-1.1.3.

Geographic Availability - Packet Service Components

Section effective date: 10-Aug-2007

Packet Service Components are available as indicated in the Packet Service Component Geographic Availability Matrix:

Packet Service Component Geographic Availability Matrix
Service Component		US Mainland	HI/PR/USVI	Alaska*	Outside the US	Notes
US Domestic PVC		yes	yes	no	no
FRS Alaska Half-Channel PVC (grandfathered)		yes	no	no	no
US Local PVC		yes	no	no	no	<L>
Point-to-Multipoint PVC		yes	no	no	no
Bilateral PVC (grandfathered for ATM)		yes	yes	no	no	<BPVC>
Global End-to-End PVC		yes	yes	no	yes	<GPVC>
Enterprise PVC		yes	yes	no	yes	<EPVC>
Back-Up PVC		yes	yes	no	yes	<BUPVC>
US Domestic Port		yes	yes	no	no
US Domestic Access Port		yes	yes	no	no	<HVI>
US Global Port		yes	yes	no	no
Non-US Port		no	no	no	yes	<NUSP>
US Local Port		yes	no	no	no	<L>
US Local Access Port		yes	no	no	no
Port Monthly Surcharge		no	yes	no	no	<PSC>
Switch Diversity Options (SDOs)		yes	no	no	no
Notes:
*	Notwithstanding that certain Service Descriptions, Service Level Agreements and Pricing Tables in this Service Guide make reference to Service available in Alaska, no Packet Service Components are available under ABN in Alaska.
<BPVC>	Bilateral PVCs are available between the US and Costa Rica, Canada, Dominican Republic, El Salvador, and Guatemala.
<BUPVC>	Back-Up PVCs are available in the same geographic locations as the primary PVCs with which they are associated.
<EPVC>	Enterprise PVCs are available in the countries for which Enterprise PVC pricing is provided in this Service Guide Title or in Customer’s Service Agreement.
<GPVC>	Global End-to-End PVCs generally are available between the country pairs (or within countries other than the US) for which End-to-End PVC pricing is provided in this Service Guide Title or in Customer’s Service Agreement. Actual availability (and available speeds) should be confirmed when an order is placed.
<HVI>	In Hawaii and USVI, a separate assessment of the availability of facilities is required prior to offering of services.
<L>	FRS US Local Ports and FRS US Local PVCs are available in those US LATAs for which the applicable State Tariff includes Local Frame Relay Service (also referred to as Regional Frame Relay Service). ATM US Local Ports, ATM US Local PVCs, and Transparent LAN Service are available in the US LATAs identified in the US Local ATM LATA Table.
<NUSP>	Non-US Ports are available in the countries for which Non-US Port pricing is provided in this Service Guide Title or in Customer’s Service Agreement.
<PSC>	A Port Monthly Surcharge applies to a US Domestic Port furnished in Hawaii, Puerto Rico or the US Virgin Islands when a PVC connects it to a US Domestic Port furnished outside of that location.  These Surcharges are not applicable to new Service Agreements effective on or after April 20, 2007.

SD-1.1.4.

Geographic Availability - MIS Service Components

Section effective date: 01-Dec-2004

MIS Service Capabilities are available at Customer Sites in the US Mainland, Alaska, Hawaii, Puerto Rico and US Virgin Islands.

SD-1.2.

Billing and Payment

Section effective date: 01-Dec-2004

Customer will receive a monthly on-line electronic bill for all locations billed to the same Main Billed Account. Alternate billing arrangements are available for a separate charge.

Cross References

P-4.1.1. Rate Table ABN-Gen: ABN General Charges

SD-1.3.

Maximum Locations

Section effective date: 01-Dec-2004

The maximum number of ABN service locations is 1,000.

SD-2.

Long Distance Voice

SD-2.1.

Long Distance Voice Access Arrangements

Section effective date: 01-Feb-2005

To use ABN Long Distance Voice Calling Capabilities, Customer must obtain access between the Customer Site at which the calls will originate (for outbound calling) or terminate (for inbound calling) and the AT&T POP. Such access may be a dedicated access facility provided by AT&T or a switched access line for which AT&T is the preferred long distance provider. The interface of a dedicated access facility at the AT&T POP must be at a speed of 1.544 Mbps (multiplexing may be used to connect non-1.544 Mbps facilities).

SD-2.2.

Long Distance Voice Service Components

SD-2.2.1.

Outbound Long Distance Direct Dial Calling Capability

Section effective date: 01-Dec-2004

Outbound Long Distance Direct Dial calls are long distance calls dialed by the calling party without using an AT&T operator or automated call processing system. Outbound Long Distance Direct Dial calls are billed to the Customer for the originating telephone number.

Cross References

P-4.3.1.4.1. Rate Table ABN-DLD: Domestic Long Distance, Interstate

P-4.3.1.4.4. Rate Table ABN-IOB: International Outbound

P-4.3.1.4.6. Rate Table ABN-IOB-MT: International Outbound, Mobile Termination

SD-2.2.2.

Toll-Free Calling Capability

Section effective date: 12-Dec-2007

Toll-Free calls may originate (a) from the US (or from Customer-designated NPAs within the US), (b) from Canada (or from Customer-designated NPAs within Canada), (c) from Mexico (or from Customer-designated Mexican Service Areas), and/or (d) from Customer-designated countries (other than Canada, Mexico, or the US) from which AT&T toll-free calling is available. For calls originated from the US or Canada, toll-free calls are dialed by the calling party using a Toll-Free Number. For calls originating outside the US or Canada, toll-free calls are dialed by the calling party using an International Freephone Number or using AT&T Direct Toll-Free calling. Toll-Free calls are billed to the Customer for the Toll-Free Number or International Freephone Number.  This Service Guide doesn’t give any customer, assignee, or transferee any interest or proprietary right in any Toll-Free Service telephone number.

Cross References

P-4.3.1.4.15. Mexican Service Areas

P-4.3.1.4.14. Canadian Service Areas

SD-2.2.2.1.

Routing Arrangements

Section effective date: 15-Sep-2004

Each Toll-Free Number associated with Dedicated Toll-Free Calling Capability must have at least one routing arrangement. Each Toll-Free Number associated with Switched Toll-Free Calling Capability includes only one routing arrangement per AT&T billing account.

SD-2.2.2.2.

AT&T Direct Toll-Free Calling Capability

Section effective date: 15-Sep-2004

AT&T Direct Toll-Free Calling Capability is available for toll-free calls originating outside the US or Canada. The caller establishes a connection to an AT&T Direct Operator Service Center (OSC) by (a) dialing the AT&T Direct Access Code for the country from which the call is placed, (b) dialing a special number from selected hotels, US military bases or other locations, or (c) using a specially-designated AT&T Direct telephone. After connecting to the AT&T Direct OSC, the caller dials an AT&T Toll-Free Number. An AT&T Direct Toll-Free call will be billed only if the call is completed to the Toll-Free Number. The call begins when the connection to the AT&T Direct OSC is established, and ends when the call to the Toll-Free Number is terminated. The originating carrier may apply separate charges for access to the AT&T Direct OSC.

For each Toll-Free Number provisioned for AT&T Direct Toll-Free calling, Customer must designate the countries from which AT&T Direct Toll-Free calls may be placed. Customer may restrict calling from designated countries (even on a caller-paid basis) for any AT&T Toll-Free Number. Calls may be completed through the AT&T Direct OSC on a caller-paid basis to any AT&T Toll-Free Number, unless Customer has restricted caller-paid calls from that country.

Cross References

P-4.3.5.2. Rate Table ITF-AD-SC: AT&T Direct Toll-Free Service Charges

SD-2.2.2.3.

Toll-Free Number Administration

Section effective date: 15-Sep-2004

Responsible Organization (RespOrg)

Unless otherwise requested by Customer, AT&T will perform the function of RespOrg for Toll-Free Numbers associated with AT&T Toll-Free Calling Capabilities. AT&T may refuse to process a requested RespOrg change for a Toll-Free Number until all undisputed AT&T charges associated with that number are paid in full.

Assignment and Reservation of International Freephone Numbers

Customer authorizes AT&T to act as its agent in the procurement or management of International Freephone Numbers to permit the completion of AT&T Toll-Free calls originating in locations other than the US or Canada. AT&T may act on Customer's behalf to attempt to secure for Customer at least the same degree of portability with respect to such numbers as Customer enjoys under US law. Customer retains the right to act directly on its own behalf with regard to such matters.

Universal International Freephone Numbers

A Universal International Freephone Number is used to dial toll-free calls from certain countries other than the US or Canada using a single Universal International Freephone Number. Customer must reserve and install a Universal International Freephone Number for use with the Universal International Freephone Number Feature. To realize maximum coverage for calling from a country, Customer should maintain service with all available carriers within that country.

Cross References

P-4.3.1.5.1. Rate Table TF-ITF-MUC: International Toll-Free Minimum Usage Charges

SD-2.2.2.4.

Toll-Free Standard Features

Section effective date: 22-Sep-2006

Call Overflow

When all dedicated access trunks associated with a Toll-Free Number at a Customer Site are busy, Call Overflow diverts toll-free calls to a predesignated switched access routing arrangement serving the same Customer Site. Call Overflow is not available on the primary dedicated access trunks in a SAFER arrangement, or in conjunction with SAFER when Toll-Free Call Redirection Features are used.

Split Access Flexible Egress Routing (SAFER)

SAFER automatically routes toll-free calls to dedicated access trunks at an alternate terminating AT&T POP in the event of terminating network congestion affecting the AT&T POP at which the primary dedicated access trunk(s) are located. Customer must obtain dedicated access trunks between the Customer Site and the alternate terminating AT&T POP.

Toll-Free Multimedia Calling

Toll-Free Multimedia Calling is available on toll-free calls originating in the US Mainland or Canada and terminating in the US Mainland. Toll-Free Multimedia Calling enables Customer to add, on a call-by-call basis, digital capabilities for the transmission of data, as well as voice transmission, on a single Toll-Free Number. The digital call must originate from a BRI line. Toll-Free Multimedia Calling is available for termination on dedicated access facilities provisioned with the Primary Rate Interface (PRI) office function or on switched access provisioned with the Basic Rate Interface (BRI) office function.

Other Toll-Free Standard Features, Toll-Free Advanced Features (other than Routing Features) and NetPROTECT are not available with Toll-Free Multimedia Calling.

Toll-Free INformation FOrwarding-2 (INFO-2)

INFO-2 is available on toll-free calls originating in the US and terminating on dedicated access facilities provisioned with the Primary Rate Interface (PRI) office function. INFO-2 provides Customer-selected call number information (Calling Party Number, Billing Number, and/or Information Indicator (II) Digits) to Customer on a call-by-call basis via the INFO-2 Call Setup message or Facility Acknowledge message. Call number information will be provided to the extent such information is included in the call record provided to AT&T, if the AT&T POP is arranged to pass the appropriate information. Customer will always receive information advising if call number information is being received. ANI delivery charges apply if ANI is delivered, regardless of whether or not the call is answered.

Alternate Number Translation (ANT)

ANT is available on domestic calls to Toll-Free Numbers. ANT provides immediate alternate number translations whenever the normal translation process is unavailable to a dialed AT&T Toll-Free Number call. Customer must provide terminating numbers to be used in the alternate translation process from all originating calling areas. Changes to the ANT must be coordinated to correspond to changes to the Network Control Point (NCP). When the ANT is in use, Toll-Free Advanced Features will not be available.

One Number Calling

One Number Calling allows Customer to use a single Toll-Free Number for both interstate AT&T Toll-Free READYLINE Service and intrastate Toll-Free service provided by another provider.

Cross References

P-4.3.3.1. Rate Table TF-F: Toll-Free Standard Features

P-4.3.3.2. Rate Table TF-MM: Toll-Free Multimedia

SD-2.2.2.5.

Toll-Free Advanced Features

SD-2.2.2.5.1.

Routing Features

Section effective date: 15-Sep-2004

Routing Features enable Customer to route calls to different locations or different routing arrangements at the same location based on specified parameters. The Routing Plan Option allows unlimited use of Routing Features.

· Area Code Routing routes calls based on the Area Code (NPA) of the originating number.

· Country Code Routing routes calls based on the country from which the call is made (other than the US or Canada).

· Caller Recognition Routing routes calls based on the 10 digit Automatic Number Identification (ANI) of the originating number. Caller Recognition Routing cannot be used in conjunction with calls for which AT&T does not receive ANI.

· Exchange Routing routes calls based on the Area Code and local exchange (NPA-NXX) as reflected in the ANI of the originating number. Exchange Routing cannot be used in conjunction with calls for which AT&T does not receive ANI.

· Time Manager routes calls based on the time of day the call is made.

· Quick Call Allocator routes calls based on allocation percentages established by Customer.

Cross References

P-4.3.4.1.2. Rate Table TFAF-R: Routing Features

P-4.3.4.2.1. Rate Table TFAF-PC: Per Call Pricing

P-4.3.4.1.1. Rate Table TFAF-I: Installation Non-Recurring Charge

SD-2.2.2.5.2.

Announcement Features

Section effective date: 15-Sep-2004

Announcement Features enable Customer to route calls to different locations or different routing arrangements at the same location based on caller response to pre-recorded Customer announcements, or to provide announcements to callers.

· Call Prompter routes calls based on digits furnished by the caller via touch-tone selection in response to a voice menu or announcement. Customer must specify a default routing alternative for callers who input undesignated digits/codes or do not input a digit/code.

· Enroute Announcement provides an announcement at the beginning of a call, or at some other point in the call path, then immediately sends the call to the next routing element.

· Network Queuing Announcement places a call in a Network Queue and provides a customized or generic delay announcement until a termination at the Customer Premises is available to receive the call. Network Queuing must be used with the Next Available Agent Routing feature. A call will be disconnected if it remains in queue longer than the maximum time in queue (not to exceed 30 minutes).

· AT&T Speech Recognition routes calls based on digits furnished by the caller via spoken utterance or touch-tone selection in response to a voice menu or announcement. Customer must specify a default routing alternative for callers who input undesignated digits/codes or do not input a digit/code.

· Courtesy Response routes calls to a customized or generic terminating intercept announcement, based on routing parameters established using other Toll-Free Advanced Features.

· Enhanced Announcements provide information not strictly related to call routing or call completion. For example, Enhanced Announcements may contain marketing information about Customer, promotional announcements, or other customized content.

Cross References

P-4.3.4.1.3. Rate Table TFAF-A: Announcement Features

P-4.3.4.2.1. Rate Table TFAF-PC: Per Call Pricing

P-4.3.4.1.1. Rate Table TFAF-I: Installation Non-Recurring Charge

SD-2.2.2.5.3.

Call Redirection Features

Section effective date: 15-Sep-2004

Alternate Destination Routing (ADR)

ADR allows an incoming call to be redirected to a pre-defined alternate answering location(s) when there is a Ring No Answer and/or a busy condition at the primary location, or a failure of the AT&T Network.

ADR is available with Split Access Flexible Egress Routing (SAFER) at the primary and/or secondary location. If SAFER is at both primary and secondary locations and the primary location is unavailable, redirection is attempted using ADR to an alternate location. If that route is unavailable, the final redirection is attempted using SAFER to the secondary location. If SAFER is at the primary location only, an incoming call can only be redirected to one secondary location based on the detection of a busy condition.

Next Available Agent Routing (NAAR)

NAAR enables Customer to specify a sequence of additional answering locations within a Routing Plan to which calls can be routed if the primary answering location is busy or otherwise unavailable. Customer can establish and change the maximum number of calls allowed to complete at any answering location.

Transfer Connect

Transfer Connect permits AT&T toll-free calls to be redirected, after the call has been answered, to: (a) a Toll-Free Number, for termination in the US or Canada, (b) a POTS number for non-toll-free termination in the US Mainland or Hawaii, or (c) an AT&T Nodal Routing Number for AT&T nodal service termination in the US Mainland.

The party who receives the redirected call is the “Target Party”. When the call(s) is redirected to another AT&T Toll-Free Number and the Target Party is not Customer, Customer must obtain the prior written consent of the Target Party to accept the redirected call(s) from Customer using the AT&T service(s) to which the Target Party has subscribed.

In addition to the applicable feature charges, Customer will be billed applicable usage charges for the original toll-free call until Customer disconnects from the caller. For calls redirected to a number that is not an AT&T Toll-Free Number, an additional usage charge applies beginning when the connection is established with the Target Party and ending when the connection to the Target Party is disconnected.

· Speed Dial enables Customer to redirect calls without dialing the Target Party's complete telephone number using a unique 1 to 5-digit code. This capability is available for use on AT&T Transfer Connect-equipped Toll-Free Numbers with a maximum of 2,000 Speed Dial Codes per Toll-Free Number.

· Data Forwarding enables Customer to forward data from the redirecting party location to the Target Party location. The data is forwarded along with the redirected call and includes data generated by Customer at the redirecting party location. The Data Forwarding capability must be used in conjunction with AT&T Primary Rate Interface (PRI) and Integrated Services Digital Network (ISDN).

· Courtesy Transfer enables Customer to transfer the caller to the Target Party without remaining on the call.

· Consult and Transfer enables Customer to place the caller on hold, hear call progress tones (i.e., ringing or busy signal) and either transfer the caller to the Target Party without remaining on the call or terminate the redirection and return to the caller for further call handling.

· Conference and Transfer enables Customer to conference with the Target Party and the caller. Customer may consult with the Target Party prior to adding the caller to the three-way conference. Following the three-way conference, the caller may remain connected to Customer or to the Target Party. If the Target Party is busy or does not answer, Customer may return to the caller and may attempt another transfer.

Cross References

P-4.3.4.1.4. Rate Table TFAF-CR: Call Redirection Features

P-4.3.4.1.5. Rate Table TFAF-TC: Transfer Connect Features

P-4.3.4.2.1. Rate Table TFAF-PC: Per Call Pricing

P-4.3.4.2.2. Rate Table TFAF-PC-TC: Transfer Connect (Per Call Pricing)

P-4.3.4.1.1. Rate Table TFAF-I: Installation Non-Recurring Charge

SD-2.2.2.5.4.

Control Features

Section effective date: 15-Sep-2004

Route It!^® Platform

The Route It! platform provides a graphical user interface that enables Customer to manage certain Toll-Free Advanced Features via a personal computer interface. A Route It! Customer must use the Route It! platform to make such changes when available.

Toll-Free Routing Control

Toll-Free Routing Control enables Customer to change (a) the allocation percentages for the Call Allocator feature, (b) the maximum calls allowed parameter for the Next Available Agent Routing features, (c) the maximum calls in queue parameter for the Network Queuing features, or (d) the active routing plan for the Select Routing feature.

Select Routing

Select Routing enables Customer to establish and change up to six alternate routing plans (one active, five pending) per Toll-Free Number for future use. A non-recurring charge applies for each Select Routing plan activation performed by AT&T.

Cross References

P-4.3.4.1.6. Rate Table TFAF-C: Control Features

P-4.3.4.2.1. Rate Table TFAF-PC: Per Call Pricing

P-4.3.4.1.1. Rate Table TFAF-I: Installation Non-Recurring Charge

SD-2.2.2.6.

AT&T Intelligent Call Processing (ICP)

Section effective date: 15-Sep-2004

AT&T ICP enables Customer to route incoming calls to specified locations based on routing logic contained in a Customer Routing Point (CRP) located on the Customer Sites. The CRP must be connected to a pair of AT&T Signaling Transfer Points (STP) using the Common Channel Signaling System 7 (CCS7) interface. AT&T ICP will provide default routing options in the event that the CRP fails to respond with routing instructions within a specified period of time, or upon receipt of an error alarm from the CRP. Changes in routing parameters may be made: (a) directly by Customer in the CRP, (b) by Customer using the Route It! Platform, or (c) by AT&T.

Customer may cancel an order for AT&T ICP at any time prior to the original requested service date. No cancellation charge applies if the cancellation occurs more than 95 days prior to the original requested service date.

Cross References

P-4.3.4.3. Rate Table TF-ICP: Intelligent Call Processing (ICP)

SD-2.2.2.7.

AT&T Toll-Free Multi-Carrier Service

Section effective date: 15-Sep-2004

AT&T Toll-Free Multi-Carrier Service is available if Customer splits traffic on a Toll-Free Number among more than one carrier, provided at least 20% of Customer’s traffic is allocated to AT&T.

If AT&T is the RespOrg for a Toll-Free Number, AT&T will design and manage the routing of traffic for that Toll-Free Number to other interexchange carriers that provide service using the same Toll-Free Number ("Alternate Carriers"), to implement the following types of routing arrangements as selected by Customer:

· Establish a standing service arrangement with multiple service providers.

· Activate a previously stored alternate routing arrangement in the event of a service disruption.

· Activate an alternate routing arrangement upon Customer’s request.

Customer shall establish and maintain arrangements with Alternate Carriers to permit AT&T to route toll-free traffic to the Alternate Carriers, including adequate access between the Alternate Carrier's network and the Customer Site. Customer shall be responsible for resolving any service-related issues with the Alternate Carriers.

If another entity is the RespOrg for a Toll-Free Number, AT&T will provide service using that Toll-Free Number provided that AT&T has an appropriate arrangement with the other entity and at least 20% of Customer’s traffic is allocated to AT&T.

Alternate Carrier Allocation Options

AT&T Toll-Free Multi-Carrier Service provides the following Alternate Carrier allocations options, using LEC vertical feature capabilities:

· Percent Allocation:  Routes to other carriers by percent of calls.

· Time of Day:  Routes to other carriers based on time calls are made.

· Day of Week:  Routes to other carriers based on day of week on which calls are made.

· Special Days:  Routes to other carriers by dates.

· NPA:  Routes to other carriers based on the area code of the originating number.

· NPA/NXX:  Routes to other carriers based on the area code and exchange of the originating number.

· State:  Routes to other carriers by state in which calls originate.

· LATA:  Routes to other carriers by LATA in which calls originate.

· On/Off Switch:  Activates an alternate call routing path.

Cross References

P-4.3.4.4. Rate Table TF-MC: AT&T Toll-Free Multi-Carrier Service

SD-2.2.3.

Calling Card Calling Capability

Section effective date: 26-May-2005

AT&T Calling Card calls include Operator-Dialed Calling Card calls and Customer-Dialed/Automated Calling Card calls. Also included are AT&T Direct (non-US to US) calls, AT&T Direct WorldConnect (non-US to non-US) calls, domestic (US to US) calls and International (US to non-US) calls. The rates, terms and conditions applicable to Directory Assistance and Operator Assistance calls completed using a Calling Card calls and AT&T Direct WorldConnect are as provided in the applicable AT&T Consumer Service Guide (http://serviceguide.att.com/ACS/ext/index.cfm), except that any provisions in the AT&T Consumer Service Guide requiring that Customer must be a residential customer do not apply. Calling Card calls are billed to Customer for the AT&T service under which the Calling Card is issued.

Cross References

P-4.3.1.4.8. Rate Table ABN-IOB-AD: International Outbound, AT&T Direct

SLA-3. AT&T CardPROTECT Fraud Protection

SD-2.2.4.

Special Handled Calls

Section effective date: 01-Dec-2004

Special Handled Calls include Long Distance Operator Assistance (including Collect, Billed-To-Third Number, Person-To-Person, Operator Dialed Direct, and Real Time Rated calls), Busy Line Verification and Busy Line Interruption. The rates, terms and conditions applicable to Special Handled calls are as provided in the applicable AT&T Consumer Service Guide (http://serviceguide.att.com/ACS/ext/index.cfm), except that any provisions in the AT&T Consumer Service Guide restricting Special Handled calls to residential numbers do not apply.

SD-2.2.5.

Long Distance Directory Assistance Capabilities

Section effective date: 01-Dec-2004

The rates, terms and conditions applicable to “00” INFO and Long Distance Directory Assistance calls are as provided in the applicable AT&T Consumer Service Guide (http://serviceguide.att.com/ACS/ext/index.cfm), except that any provisions in the AT&T Consumer Service Guide requiring that Customer must be a residential customer do not apply.

SD-2.2.6.

Telecommunications Relay Service

Section effective date: 01-Dec-2004

The rates, terms and conditions applicable to Telecommunications Relay Service (TRS) calls are as provided in the applicable AT&T Consumer Service Guide (http://serviceguide.att.com/ACS/ext/index.cfm), except that any provisions in the AT&T Consumer Service Guide requiring that Customer must be a residential customer do not apply.

SD-2.2.7.

AT&T NetPROTECT

SD-2.2.7.1.

AT&T NetPROTECT

Section effective date: 26-May-2008

AT&T NetPROTECT capabilities enable Customer to reduce the risk of Remote Toll Fraud.

Definitions

Covered Calls – international Outbound Long Distance Direct Dial calls from a CTS, international Operator Assistance calls from a CTS billed to the CTS location, and domestic toll-free calls to a CTS, not including BVoIP Toll Free Service.

· Customer Telephone System (CTS) - a Private Branch Exchange (PBX) or electronic key system or a Customer Site served by Centrex service that is (a) owned or leased (or in the case of Centrex, subscribed to) by Customer, (b) subject to Customer's direct control, (c) located in the US Mainland, Hawaii, Puerto Rico or the US Virgin Islands, and (d) not located in a Licensed Space Arrangement.

· Basic CTS – a CTS covered by NetPROTECT Basic.

· Plus CTS – a CTS certified by AT&T to be covered by NetPROTECT Plus.

· Premium CTS – a CTS certified by AT&T to be covered by NetPROTECT Premium (a Centrex location may not be a Premium CTS).

· Remote Toll Fraud - unauthorized Covered Calls made by remotely accessing a CTS, but not including calls made by, in collusion with, or as the result of the intentional acts (including the provision of information or assistance to unauthorized parties) of, Customer or its past or present employees, agents, vendors or independent contractors. A series of such unauthorized Covered Calls that arise from the same instance of a breach of CTS security comprise a single Remote Toll Fraud incident.

· AT&T Notification - a telephone call by AT&T to Customer to notify Customer of suspected Remote Toll Fraud.

· Customer Notification - a telephone call by Customer to the AT&T NetPROTECT Fraud Monitoring Center at 1-800-821-8235 (or such other telephone number designated by AT&T) to notify AT&T of suspected Remote Toll Fraud.

General NetPROTECT Requirements

Customer must immediately make a Customer Notification when it detects suspected Remote Toll Fraud. Customer will cooperate reasonably and promptly with AT&T’s investigation of suspected Remote Toll Fraud, including providing a written description of the means by which the Remote Toll Fraud occurred (if known), the changes made to the CTS to stop the Remote Toll Fraud, and any password(s) used to remotely access the CTS.

To make a claim under an AT&T NetPROTECT liability cap or liability waiver for Remote Toll Fraud not subject to AT&T Notification, Customer must (a) identify in writing any calls claimed to be Remote Toll Fraud within six months after the date of the AT&T bill that contains charges for such calls, and (b) establish (e.g., by way of call detail, station message detail recording system configuration documentation, etc.) that each call is Remote Toll Fraud.

To the extent the AT&T NetPROTECT liability cap or liability waiver reduces or eliminates any charges for which Customer otherwise would be liable, AT&T will have the right to pursue, on its own behalf, any claims Customer may have against third parties arising in connection with the associated Remote Toll Fraud.

AT&T NetPROTECT Basic

AT&T NetPROTECT Basic Service is available to all Customers including IP Flexible Reach, Voice DNA, and Remote Worker with Secure Voice Tunnel Option except those who are acting in the capacity of a reseller or wholesaler. AVOICS customers, IP Toll Free, Remote Worker without Secure Voice Tunnel Option, customers who provide Audio and/or Video Teleconference service, calls carried on an audio or video teleconference bridge, and Prepaid Card Providers are not covered by AT&T NetPROTECT Basic.  NetProtect does not cover any fraud event that originates on or otherwise utilizes a non-covered service.

AT&T NetPROTECT Basic applies (at no charge) with respect to Covered Calls to or from a Basic CTS, unless Customer subscribes to AT&T NetPROTECT Premium or AT&T NetPROTECT Plus. Under AT&T NetPROTECT Basic, Customer’s liability is capped at $25,000 for charges for Remote Toll Fraud calls that commence before an AT&T Notification or a Customer Notification. The liability cap applies for a one time only Remote Toll Fraud incident, based on the combined charges at all Basic CTSs affected by such incident.

If Customer makes a Customer Notification with respect to a Remote Toll Fraud incident before AT&T makes an AT&T Notification, the liability cap will be reduced by 50% with respect to that incident. To be eligible for such liability cap reduction, Customer must (within six months after the Customer Notification) provide a written explanation of the means used to detect, and the changes made to the CTS to stop, the Remote Toll Fraud.

Customer is liable for all charges for Remote Toll Fraud calls that commence after an AT&T Notification or a Customer Notification.

AT&T NetPROTECT Plus

AT&T NetPROTECT Plus Service is available to all Customers including IP Flexible Reach, Voice DNA, and Remote Worker with Secure Voice Tunnel Option except those who are acting in the capacity of a reseller or wholesaler.  AVOICS customers, IP Toll Free, Remote Worker without Secure Voice Tunnel Option, customers who provide Audio and/or Video Teleconference service, calls carried on an audio or video teleconference bridge, and Prepaid Card Providers are not covered by AT&T NetPROTECT Plus.  NetProtect does not cover any fraud event that originates on or otherwise utilizes a non-covered service.

AT&T NetPROTECT Plus is a value-added Remote Toll Fraud protection and notification plan that applies with respect to Covered Calls to or from a Plus CTS. When AT&T certifies Customer’s CTS as a Plus CTS, Customer’s liability is initially capped at $2,000 for charges for Remote Toll Fraud calls that commence before an AT&T Notification or a Customer Notification. The liability cap applies once across all Plus CTSs affected by each Remote Toll Fraud incident. After each Remote Toll Fraud incident, the liability cap will be increased by $2,000.

If Customer makes a Customer Notification with respect to a Remote Toll Fraud incident before AT&T makes an AT&T Notification, the liability cap will be reduced by 50% with respect to that incident. To be eligible for such liability cap reduction, Customer must (within six months after the Customer Notification) provide a written explanation of the means used to detect, and the changes made to the CTS to stop, the Remote Toll Fraud.

When suspected Remote Toll Fraud is detected, AT&T will attempt to make an AT&T Notification and assist Customer's efforts to stop the suspected Remote Toll Fraud. AT&T will block all Covered Calls out of the Plus CTS until the problem has been isolated and corrected if Customer gave AT&T written authorization for such blocking at the time of service implementation. At any time during a suspected Remote Toll Fraud incident, AT&T will block all or a portion of Covered Calls out of the Plus CTS, at Customer’s request (if Customer did not provide written authorization for such blocking prior to the incident, Customer must send AT&T a written confirmation of such authorization within three hours after a verbal request). AT&T will restore blocked service at any time during the incident at Customer's request.

Customer is liable for all charges for Remote Toll Fraud calls that commence after an AT&T Notification or a Customer Notification. If a Remote Toll Fraud incident triggers application of the liability cap, the affected CTS will not be covered again by the liability cap until 30 consecutive days have passed without a subsequent Remote Toll Fraud incident affecting the same CTS.

CUSTOMER must provide the following information to the AT&T NetPROTECT Service Establishment Group to be eligible for the liability cap:

· a written list of all telephone numbers, both outbound and toll-free (if applicable), assigned to each Plus CTS location (the liability cap will not apply for usage associated with numbers not included on such list)

· a completed Customer profile form for each Plus CTS, describing the type of CTS, service configuration, calling volumes and patterns to foreign destinations

· current contact information (e.g., telephone number, electronic mail address, pager and PIN number, wireless telephone number and/or facsimile number) at which an authorized Customer representative can be contacted 24 hours per day, 7 days per week (such representative shall have the authority to take necessary action to stop suspected Remote Toll Fraud affecting the Plus CTS)

· immediate written updates to the information provided under this Section, signed by an authorized Customer representative

· description of any change to Plus CTS that could affect the security of the Plus CTS (to be provided before the change is implemented)

After the NetPROTECT Service Establishment Group has determined that Customer has satisfied all NetPROTECT Plus requirements, it will provide a CTS Certification package to Customer, which package will identify the service effective date that the specified CTS will be considered a Plus CTS. If the NetPROTECT Service Establishment Group determines that Customer has failed to satisfy the NetPROTECT Plus requirements, the NetPROTECT Service Establishment Group will advise Customer of the requirement(s) that have not been satisfied.

Customer must notify the AT&T NetPROTECT Service Establishment Group in writing thirty days prior to its date of discontinuance. If Customer replaces AT&T NetPROTECT Plus with AT&T NetPROTECT Premium, the nonrecurring charge for installation of AT&T NetPROTECT Premium will be reduced by the nonrecurring charges paid by Customer for installation AT&T NetPROTECT Plus.

NetPROTECT Premium

AT&T NetPROTECT Premium Service is available to all Customers including IP Flexible Reach, Voice DNA, and Remote Worker with Secure Voice Tunnel Option, except those who are acting in the capacity of a reseller or wholesaler.  AVOICS customers, IP Toll Free, Remote Worker without Secure Voice Tunnel Option, customers who provide Audio and/or Video Teleconference service, calls carried on an audio or video teleconference bridge, and Prepaid Card Providers are not covered by NetPROTECT Premium.  NetProtect does not cover any fraud event that originates on or otherwise utilizes a non-covered service.

AT&T NetPROTECT Premium is a value-added Remote Toll Fraud protection and notification plan that applies with respect to Covered Calls to or from a Premium CTS. When AT&T certifies Customer’s CTS as a Premium CTS, Customer is not liable for charges for Remote Toll Fraud calls that commence during the Protected Period for that Premium CTS.

The Protected Period for a Premium CTS is the period from the commencement of AT&T NetPROTECT Premium protection for the Premium CTS through two hours after any AT&T Notification or Customer Notification involving the Premium CTS. When the Protected Period has terminated as a result of an AT&T Notification or a Customer Notification, it will not recommence for the Covered Premium CTS in question until seven days after such termination (or until seven days after a subsequent AT&T Notification or Customer Notification that would have terminated the Protected Period if the Protected Period had been in effect for that Premium CTS).

The Protected Period does not include any period during which Customer has (a) failed to satisfy any of its responsibilities related to the Premium CTS or (b) failed to implement a restriction recommended by AT&T during an active Remote Toll Fraud incident. Any Remote Toll Fraud that involves a Premium CTS and that occurs when the Protected Period is not in effect for that Premium CTS will also be deemed not to have occurred during the Protected Period for any other Premium CTS involved in the same Remote Toll Fraud incident (regardless of whether the Protected Period otherwise would have been in effect for such Premium CTS).

CUSTOMER must comply with the following requirements to be eligible for the AT&T NetPROTECT Premium liability waiver:

· Customer must change all manufacturer's or vendor's default passwords on all Premium CTS equipment to a random password with a minimum of seven alphanumeric characters.

· Customer must protect all network test units and all remote maintenance ports, on all Premium CTS equipment by (a) requiring human intervention for external access to all such network test units and remote maintenance ports, (b) installing a security device that uses password encryption or a callback device, or (c) requiring use of a password that complies with the following password requirements:

o Passwords must be changed at least every three months.

o Passwords cannot be used more than once.

o Customer must be able to produce accurate, dated records of all passwords used and to whom these passwords were distributed.

o Passwords must be a minimum of seven characters in length.

o Passwords must be comprised of a minimum of three letters and a minimum of three numbers and/or special characters (such as #, !, or *).

o Passwords may not include sequential or repetitive numbers or letters that form common English words.

· Customer must block or prevent all call transfer capability external to each Covered Premium CTS by voice mail and auto attendant systems on each Covered Premium CTS except call transfer capability to another Covered Premium CTS.

· Customer must protect Direct Toll-Free System Access on each Covered Premium CTS by: (a) requiring human intervention for all external access, (b) installing a security device that uses password encryption or a callback device, or (c) utilizing single string security codes containing at least seven digits plus a secondary code of at least 4 digits (or another combination of codes that provides less than a 1 in 12,000 chance of dialing an authorized code number on a single, randomly dialed attempt).

· Customer must deactivate all trunk verification codes on each Premium CTS.

· Customer must provide a written list of all telephone numbers, both outbound and toll-free (if applicable), assigned to each Premium CTS location (the liability waiver will not apply for usage associated with numbers not included on such list).

· Customer must provide a written list of the PBX/Key System Model and Version, PBX/Key System Vendor and Maintenance Contact Number(s), Voice Mail Model, and Auto Attendant Model, as applicable.

· Customer must provide a completed Customer profile form for each Premium CTS, describing the type of CTS, service configuration, calling volumes and patterns to foreign destinations.

· Customer must provide current contact information (e.g., current telephone number, electronic mail address, pager and PIN number, wireless telephone number and/or facsimile number) at which an authorized Customer representative can be contacted 24 hours per day, 7 days per week (such representative shall have the authority to take necessary action to stop suspected Remote Toll Fraud affecting the Premium CTS).

· Customer must provide a completed network security certification form as provided by the AT&T NetPROTECT Service Establishment Group.

· Customer must provide immediate written updates to the information provided under this Section, signed by an authorized Customer representative.

· Customer must provide description of any change to Premium CTS that could affect the security of the Premium CTS (to be provided before the change is implemented).

· Customer must obtain all Toll-Free calling capability associated with a Premium CTS from AT&T.

· If the Premium CTS is connected by private line to any other CTS, such other CTS must also be a Premium CTS (except that a Premium CTS may be connected by private line to a CTS not located within the US Mainland, Hawaii, Puerto Rico or the US Virgin Islands, in which case the liability waiver does not apply to any usage charges for Remote Toll Fraud that accessed a Premium CTS on such private line).

· Customer must allow AT&T to connect Customer with Customer's CTS vendor or a qualified external organization that can work remotely with Customer to eliminate Remote Toll Fraud.

· Customer must either purchase or perform an annual security review of its equipment and including all adjuncts and incoming and outgoing trunks to determine what security measures are required to better secure Customer's network. Customer must provide a copy of the results of this review to the AT&T NetPROTECT Fraud Management Center for review. Customer must implement security recommendations of the AT&T NetPROTECT Fraud Management Center resulting from this review.

· Customer must permit AT&T to review Customer’s equipment configuration upon demand, on a random or spot check basis (no more than twice a year per CTS location). If Remote Toll Fraud occurs, another CTS review will be performed immediately to determine the cause of the Remote Toll Fraud.

· Customer must permit an AT&T representative to enter and conduct a contract compliance review of any Premium CTS location if requested to investigate suspected Remote Toll Fraud.

After the NetPROTECT Service Establishment Group has determined that Customer has satisfied all NetPROTECT Premium requirements, it will provide a CTS Certification package to Customer, which package will identify the service effective date that the specified CTS will be considered a Premium CTS. If the NetPROTECT Service Establishment Group determines that Customer has failed to satisfy the NetPROTECT Plus requirements, the NetPROTECT Service Establishment Group will advise Customer of the requirement(s) that have not been satisfied.

Customer must notify the AT&T Service Establishment Group in writing at least thirty days prior to the date of discontinuance. If Customer replaces AT&T NetPROTECT Premium with AT&T NetPROTECT Plus, all nonrecurring installation charges associated with AT&T NetPROTECT Plus will be waived.

As new methods of Remote Toll Fraud become apparent, AT&T periodically will inform Customer of such new methods and the recommended remedial action required of Customer to protect all Premium CTS locations. If Customer does not comply with these recommendations, the NetPROTECT Premium Liability Waiver will not apply with respect to any charges associated with such new methods of Remote Toll Fraud. Additionally, if Customer does not secure all Covered Premium CTS equipment against the new methods of Remote Toll Fraud, AT&T will not be obligated to continue AT&T NetPROTECT Premium Service.

Cross References

P-4.2.1. Rate Table NP-Plus: NetPROTECT Plus

P-4.2.2. Rate Table NP-Premium: NetPROTECT Premium

SD-2.3.

Long Distance Voice Ordering

SD-2.3.1.

Due Date of an Order; Delays and Expedites

Section effective date: 01-Feb-2005

AT&T will establish a Due Date after receipt of a Long Distance Voice service order. A change to a pending order by Customer may result in a change in the Due Date.

Customer Delay of a Due Date

Customer is required to be ready (including having all necessary site preparation work completed) by the Due Date of an order. If an order for a Long Distance Voice Service Component is delayed by Customer for more than 30 days beyond the confirmed Due Date, AT&T may cancel the order and bill the applicable Cancellation Charge, or commence billing for the Service Component as of the thirty-first day of such delay.

AT&T Delay of a Due Date

If an order for an Outbound Long Distance Voice Service Component is delayed by AT&T for more than 30 days beyond a confirmed Due Date, Customer may cancel the order prior to installation of the affected Service Component without liability for cancellation charges, except that Customer may not cancel an order if such delay is caused by:

· inaccurate or incomplete order information provided by Customer;

· non-compliance by Customer with AT&T’s site preparation requirements;

· third-party access providers;

· a Force Majeure Condition.

A delay in the Due Date of an order for a Toll-Free Service Component by AT&T is covered by the Toll-Free On-Time Provisioning SLA.

Expedite of a Due Date

Customer's request to advance the Due Date of an order will be accepted by AT&T when the request can be accommodated without delaying orders of other Customers. An expedite charge may apply.

Cross References

SLA-2.2. Toll-Free On-Time Provisioning SLA

SD-2.3.2.

Cancellation of an Order

Section effective date: 01-Dec-2004

Customer may cancel an order any time prior to the Due Date. A cancellation charge applies if Customer cancels an order for a Toll-Free Service Component using dedicated access facilities within 30 days prior to the Due Date, or an order for a Toll-Free Service Compone