Table of Contents

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• AT&T Managed Internet Service (MIS)
  • Service Description
    • General
      • Geographic Availability
      • MIS Access Arrangements
    • MIS Ordering
      • Customer Orders
      • Disconnect Orders
    • MIS Billing
      • Service Activation Date
      • MIS Billing Options
        • Flat Rate Billing
        • Monthly Sustained Usage
        • Burstable Billing
        • Hi Cap Flex Billing
        • Shadow Billing (available with MIS Access Redundancy Options only)
        • Local Access Combination Option
    • Service Types
      • MIS with Customer-Provided Router
      • MIS with Managed Router
    • MIS Service Components/Capabilities
    • MIS Features
      • Class of Service
      • Inbound Mail Relay
      • MIS with Network Co-Location Service (NCS)
      • MIS in Non-traditional Space (NTS)
      • MIS with MPLS Private Network Transport (PNT)
        • MPLS PNT Service Types
          • MPLS PNT IP Transport
          • MPLS PNT Label Transport
          • MPLS PNT Unilink
      • Alternate Routing and Redundancy Options
        • Alternate Backbone Node Option
        • CPE Redundant Configuration Option
        • Backbone Node Redundancy
        • Access Router Redundancy
        • Automatic Load Balancing (Link Redundancy)
      • MIS with Voice over IP
        • Definitions (MIS with VoIP)
        • MIS VoIP Service Components/Capabilities
          • VoIP Module Card
          • U.S. Off-Net Calling
          • Non-U.S. Off-Net Calls
          • VoIP on MIS Reports
          • Survivable IP Telephony Option
          • AT&T VPN Tunneling Service
          • MPLS Private Network Transport
          • Extranet VoIP on MIS Sites
        • VoIP Technical Information
          • Compatible CPE and PBX Models
          • Automatic Number Identification (ANI)
          • Bandwidth Requirements
          • Call Types
          • PSTN Back-up
          • Emergency Services Access
          • Access Arbitrage
    • AT&T Security Services
      • General
      • AT&T Managed Firewall Services (MFS)
        • AT&T Managed Firewall Service-Server Based (MFS-SB)
        • AT&T Managed Firewall Service-Router Based (MFS-RB)
        • AT&T Managed Intrusion Detection Service (requires MIS with Managed Router)
        • AT&T Network Scanning Service
  • Service Level Agreements
    • General MIS SLA Terms
    • MIS On-Time Provisioning SLA
    • MIS Site Availability / Time to Restore SLA
    • VoIP on MIS Site Availability SLA
    • MIS Latency SLA
    • MIS Data Delivery SLA
    • MIS VoIP Call Quality SLA
    • MIS Jitter SLA
  • Pricing
    • Local Access Combination Pricing Option
      • Rate Table MIS-LAC: T1 Local Access Combination Pricing Option*
      • Discount Table A
      • Illustrative Example of MIS T-1 Local Access Combination Pricing
    • Ethernet Access Channel Discount Plan
      • Ethernet Access Channel - Discount Table
    • Ethernet Access Channels
      • Ethernet Access Zone Definitions
      • Switched Ethernet Access Channels
        • Rate Table SETH-OPT: Switched Ethernet Access Channels - Optical Monthly Charges
        • Rate Table SETH-ELEC: Switched Ethernet Access Channels - Electrical Monthly Charges
        • Rate Table SETH-ELEC-OPT: Switched Ethernet Access Channels - Electrical and Optical Installation Charges
    • General Rates and Charges
  • Country-Specific Provisions
    • Argentina
      • Billing and Payment Currency
    • Brazil
      • Billing and Payment Currency
    • Canada
      • Billing - Web-Based Invoicing
      • Billing - Account Set-up Charge
    • Chile
      • Billing and Payment Currency
    • Colombia
      • Charges
    • Ecuador
      • Billing and Payment Currency
    • France
      • General
    • Indonesia
      • General
      • Billing and Payment
    • Japan
      • Customer Responsibilities
    • Malaysia
      • General
      • Billing and Payment
    • Mexico
      • Billing and Payment
    • Netherlands Antilles
      • Installation
      • Billing and Payment Currency
    • Pakistan
      • Local Access
    • Peru
      • Billing and Payment
      • Installation
    • Philippines
      • General
      • Billing and Payment
    • Singapore
      • Local Access
    • Venezuela
      • Billing and Payment